Dunkin' — Restaurant in Bowling Green

Terrible experience. Ordered online. Arrived 10 minutes later to a long line. Line took 35 minutes to get through. I would have never waited in line, however, I had already paid with the app. When we got to the place to order, we gave them our name and order number. We asked that they heat up in the microwave as it had been 45 min since we placed our order. They said they’d make us new coffees. They did, however, they were absolutely NOT what we ordered. Very frustrating to order online, then have to wait in line for 35 min, and then have the order be incorrect. Two black coffees was absolutely not what I paid for. I wasn’t about to sit in line for another 35 min. This is a management problem. Should never have online orders if you have to sit in line for 35 min. Also, the drive thru was the only way to pick up coffees. I feel bad for the employees working there. Perhaps you should open up the dining area so customers don’t have to wait in line so long. You should be ashamed to make your customers wait so long. You should also be ashamed that you put your employees in a position to have to work that way. Terrible terrible management. Shame on you!!! Will never return, and recommend nobody give this place...

Grand opening day, was very excited about having a DD on the south end of town instead of just the small one on campus.

My neighbor texts me and says they have promotions and a prize wheel etc (he got a free large iced coffee......so I head over.

Busy but not to crazy. I walk up to the door (no line outside or anything. Prize wheel sitting right next to the exterior door........stand there for 5 minutes while the lady that is suppose to be running it has social hour with two customers sitting at one of the outside tables, she looks directly at me, standing in front of the prize wheel a couple of times, continues talking.

Frustrated I give up and go inside, I politely let one of the managers know. He says "I'll go outside and address it". I order my food and head to the door to leave.

Now the manager and the original lady....both with their backs to the wheel, I still don't get offered to spin the wheel......as I get in my car to leave the next larger family walking up to the door.....get to spin the wheel......

Way to treat new customers, especially a New Englander that grew up eating DD and was excited for the new location, guess I'll just keep going to campus if I really...

I’m giving two stars because the past two times I’ve been here my experience actually went well. But this past time was horrible. I ordered online and when I got there not a single person talked to me for 15 minutes. With about 6ish workers, they would all look at you then walk away and only help the drive thru. The people next to me were there before me and told me they have been waiting for over 20 minutes and not a single person helped them or even said a word to them. It was a very rude experience and most of the staff had horrible attitudes especially the shift leader who would make rude comments about customers after helping them in the drive thru such as “wow they waited all that time in the line and still don’t know what they want are you kidding me?”. I understand being busy and getting frustrated because they were very busy with a long drive thru line, but it’s no excuse to ignore the 8 people in the lobby for 20 minutes who are...