Guaca Go Boynton Beach — Restaurant in Boynton Beach

I visited the West Palm Beach Guaca recently and walked away with a bad taste in my mouth about this business. The restaurant was filthy, and the food did not look fresh. I walked out in disgust. A few days later, I found the results from a health inspection which I've copied below, and posted the photo.

West Palm Location, Sept 2025 12B-07-4 Basic - Employee beverage container on a food preparation table or over/next to clean equipment/utensils. At dry storage, employee beverages stored on shelf with food items. Operator removed. Corrected On-Site Warning 01B-02-5 High Priority - Stop Sale issued on time/temperature control for safety food due to temperature abuse. Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. At front counter; cooked shrimp (49F - Hot Holding); pico de gallo (47F - Cold Holding), garlic sauce (48F - Cold Holding) not prepared or portioned today. Operator stated items held in unit over 4 hours, see stop sale. Warning 03A-02-5 High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. At front counter; cooked shrimp (49F - Hot Holding); pico de gallo (47F - Cold Holding), garlic sauce (48F - Cold Holding) not prepared or portioned today. Operator stated items held in unit over 4 hours, see stop sale. At front counter low boy, steak (45F - Cold Holding); corn (47F - Cold Holding), operator stated items held out of temperature approximately 2 hours. Advised operator of proper cold holding parameters. Operator placed items into freezer to quick chill. Corrective Action Taken Warning 03B-01-6 High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. At cook line, cooked chicken (117F - Hot Holding); cooked rice (120F - Hot Holding); Operator stated items held in unit approximately 2 hours. Advised operator to reheat products to 165F. Operator reheated chicken to 165F+ and discarded the cooked rice. Corrective Action Taken Warning 41-18-4 High Priority - Warewashing sanitizing solution exceeding the maximum concentration allowed. At kitchen, 3 compartment sink chlorine sanitizer solution 200+ppm. Operator corrected to chlorine sanitizer 100ppm. Corrected On-Site Warning 31A-11-4 Intermediate - Handwash sink used for purposes other than handwashing. At front line, handwashing sink used for other purposes as evident of dirty rags in sink. Operator removed the rags. Corrected On-Site Warning

Boynton Beach Location - June, 2025 -01-5 Basic - Bowl or other container with no handle used to dispense rice. Operator removed bowl. Corrected On-Site 41-18-4 High Priority - Warewashing sanitizing solution exceeding the maximum concentration allowed. 200+ppm chlorine in triple sink. Operator set up fresh solution at 75ppm. Corrected On-Site Repeat Violation Admin Complaint 41-27-4 High Priority - Wiping cloth chlorine sanitizer solution exceeds the maximum concentration allowed 200ppm. Operator set up fresh solution at 75ppm. Corrected On-Site 41-17-4 Intermediate - Spray bottle containing cleaner not labeled on shelf in back area. Operator labeled. Corrected On-Site Repeat Violation...

I recently had an experience with Guaca Go that truly exemplified outstanding customer service and commitment to ensuring a great dining experience.

While my initial order through DoorDash encountered some issues with missing add-ons, the way the restaurant handled the situation was nothing short of exemplary. Upon reaching out to them, I was promptly contacted by Allison Parks, who was genuinely apologetic and understanding of the situation.

Allison immediately took responsibility for the oversight and informed me of the internal steps being taken to prevent such errors in the future. Recognizing the limitations of issuing a refund through a third-party service like DoorDash, Allison offered a thoughtful and generous resolution by remaking the entire order for pickup. This gesture not only showed a high level of professionalism but also a sincere dedication to customer satisfaction.

I am pleased to accept this resolution and am impressed by the proactive approach taken by Allison and the team at Guaca Go. It’s clear that they value their customers and are committed to delivering quality service.

I am updating my review to reflect this positive outcome and to acknowledge the exceptional customer service provided by Allison and the restaurant. It’s comforting to know that businesses like Guaca Go truly care about their customers' experiences.

Highly recommend this establishment not only for their delicious food but also for their stellar customer support. Looking forward to continuing my patronage and enjoying many more meals from them.

Happy New Year and kudos to the entire team...

It is unfortunate to say that we are no longer visiting this location. Every time we come, there is an issue with flavoring, portion, and service from workers. There have been poor attitudes, customer care/satisfaction and now hair in both my bowl and sour cream which I hope I don’t get sick from. This is absolutely unacceptable. We will continue to attend the West Palm location because they put absolute care, interaction, and detail in our bowls. They are also quick to correct errors and dissatisfaction. I am truly disturbed and my desire to eat here has drastically dropped. One thing I notice about this location is that the servers are so quick in the making your food process that the food is not appealing and doesn’t stand out from making it at home. West Palm is where the flavor is at. Also, I see there has been some change to the menu and I def miss the half spinach, half turmeric rice that is no longer a thing. The kale is becoming too overpowering in the taste that you can’t really enjoy the flavor of the avocado. They also did away with the previous vinaigrette sauce and now I no longer get sauce to flavor my fave Mediterranean guac. Hoping they can make some changes so we can...