Jersey Mike's Subs — Restaurant in Boynton Beach

We began our excursion, my friend and I, on a relaxed Sunday evening. A craving for a fresh well made sub hit us when suddenly there it was; a conveniently located Jersey Mike's sub shop with a kind and curteous staff ready to satisfy our hunger. I ordered the 13, a delicious Italian sub, my gluttonous companion ordered the 99 and 13. We were both thoroughly pleased with our meals. The only negative portion of the experience was the absence of sweet tea before closing, but a flavorful cream soda filled that void. As a tip to management I do have one suggestion. A particularly dim patron entered the store as we left asking for a pizza. It took a few tries for the helpful store employees to explain to the man that they did not serve pizza but are instead a simple sub shop. While the situation was handled with grace by the staff I wonder if it could be avoided. Perhaps Jersey Mike's can incorporate a message into their logo that explains the lack of pizza. Currently the logo, which is plastered all over the store says Jersey Mike's with a small "since 1956" and a much larger "subs" at the bottom. The rest of the logo is just blue, normally I would think that the "subs" message was adequate enough to explain to guests what kind of a restaurant they are in. This experience proved to me that some people need more, and I think the confusion could be their misunderstanding of what the term "subs" is and is not. Apparently some folks in South Florida might believe that subs is a slang name for pizza. If a final line could be added to the logo below "subs" that said "subs are not pizza" I think we could make the world a better place. Thanks for the quality sandwich, please reach out if you'd like font suggestions for...

I placed an order online, and came in a few minutes before the order was supposed to be ready; I just wanted to grab it as soon as it was done. I told the person at the counter, that I just placed an online order for three giant subs. She looked around, and I said, I understand if it's not ready yet and backed away from the counter. I see the sandwich makers making other subs for the customers and finally see them making my subs.

I don't know how their system works, but my subs clearly didn't have priority, they completed my three sandwiches and then one starts getting wrapped. As that sandwich is getting wrapped, they put someone else's smaller sandwich in front of my other two and then that get wrapped. After, my second sandwich gets cut and wrapped, but in that time other sandwiches are getting placed in front of my other sandwich and multiple sandwiches get wrapped up before my last sub.

So despite placing an order online, at least 5 customers enter, place their orders and get served before my sandwiches get wrapped, at which point I still have to ask them if my sandwiches are ready.

Maybe online orders get a lower priority, but the pick up time was 11:41am and my sandwiches were not ready until after 11:50am.

Maybe it's just better to place orders...

The two stars are a weighted average of tonight and previous experience. Some times you will go and the meat is sliced pretty thin. Then other times, it is medium sliced which is more appropriate for a 7" sub that is $8.50. Big difference between the two obviously. That can be addressed by saying something when ordering, and after a remark it is generally corrected. Tonight (double points day), drove four miles one way, arrived at 8:40 PM, and the door was locked (open until 9:00 PM). Was told they were out of bread and could go to the next location, but that was another 2.6 miles away so not driving 12 miles+ total for a JM sub. The kicker for me was after stating I just drove four miles there was no offer to discount the next visit or anything. The associate who spoke to me then went on to tell the other patrons standing there the same thing. When you run out of bread as a sub shop and have customers wanting something to eat better do damage control to keep people who are obviously disappointed motivated to come back. But I will not be, and no I don't care to e-mail the person in charge of answering this review either. Should have handled it differently at the store when...