Taco Bell — Restaurant in Bozeman

I love Taco Bell. I have been going to Taco Bell since I was a child and it has always been one of my favorite fast food places. This is without a doubt the worst Taco Bell location I've ever been to.

I use the app to order. This means there is very little reason for error on their part, generally they are provided with an exact list of what was ordered without any room for misinterpretation. They still managed to get my order wrong 3 times in a row - once adding beef instead of beans, rendering my food useless to be (I am vegetarian), and twice with forgotten items.

All three times the app gave me a coupon for equal or more than the cost of the items missing/wrong, so I didn't make a huge fuss - however it is important to note this was their corporate policy covering for the failings of a specific location, not the goodwill of this location making up for their own mistakes.

The last straw was my recent order where I was already planning on thoroughly checking my order for mistakes because of my recent history here. When I pulled up I let them know my order was through the app, and when they pulled it up I noticed there was a mistake - the items that were supposed to be subbed from beef to bean were not listed that way. While I was still at the window I let them know immediately, within moments of them pulling up the order. They told me they could not fix it. I asked if they could just let the chefs know to swap the beans in, they said they would not do that. I tried to explain I was vegetarian and would not be able to eat the food if they didn't make the switch, and they again refused. They said I couldn't do that because it would change the price, which is 100% untrue. There has never been a cost to sub beef to beans in Taco Bell items, and still isn't.

Since I wasn't keen on paying for food I couldn't eat, I asked them to cancel the order - AGAIN they refused. They told me I would have to cancel it myself, but when I checked the app they had already marked it as made! Which was an absolute lie.

Now I am waiting for their corporate customer service to fix this because the restaurant would not do anything at all. This experience has made me question all future business with any Taco Bell, but I will absolutely never visit this location again. Management so bad they shouldn't even be in charge of...

SHORT REVIEW: Served a vegan person beef and neither staff or owner offered a written apology, this location should be out of business and needs thorough evaluation of their practices and respect for customer

As someone having heard of great things for Taco Bell, I took my first ever visit to a Taco Bell with family to have a supper. Being vegetarian we were not very clear what we should order so we asked for assistance and got manager on duty TYSON G to order our food after informing upfront we are purely a vegetarian family to ensure that we are served the right food.

When the food came, they had served beef andI accidentally took a bite of a taco realizing instantaneously there was something weirdly wrong with it and I rushed to confirm and they admitted we were served a beef taco because TYSON “forgot” to replace an order.

What happened here is that the manager himself took the order after confirming clear requirements not only breaching the contract butalso ruining someone’s life long rule sticking to being a vegetarian. For some like the staff there it might not be a big deal and would fix it but not the case. At the time of writing this, for Hindus its the holliest month of lord Shiva in which even non-vegetarian Hindus wont eat meat for the holy month while I who has never in life took meat was served meat and staff had zero regrets apparently.

I was not given owner’s phone number not was provided a written apology by the business owner stating his employee would get a write-up for his mistake - thats it. And I would not get a written apology because their franchise’s policy is not to give any apologies like this to customers. I left in a mentally broken and totally devastated state being an ordinary person whose family left hungry realizing what happened to the man putting food on their table has suffered mental breakage from his rule broken.

I cannot fight a legal case because of jurisdiction issues am just a traveller from Canada visiting US going through a family trip and this happened.

Sorries sometimes cannot fix things. And your behavior should show the respect to person whom you have given a trauma and basically it sounded like you guys had zero regrets with day going with business as...

I rarely leave reviews, but my recent experience at Taco Bell was so baffling I felt obligated to warn others — especially when it comes to their so-called “cinnamon twists.”

I ordered these on a whim, hoping for a light, sweet treat to top off my meal. What I received instead tasted like someone had lightly dusted Styrofoam packing peanuts with cinnamon and then dunked them in a mop bucket full of generic all-purpose cleaner. I’m not exaggerating when I say the flavor was unmistakably chemical — like that overpowering scent you get when a janitor has just finished cleaning a public bathroom, except this time, you’re eating it.

At first bite, the texture is jarringly dry and hollow, like biting into a puffed-up nothing. But it’s the aftertaste that truly haunts you: a bitter, synthetic tang that clings to the back of your throat and reminds you of walking through the cleaning supplies aisle at a hardware store — except now it’s coating your tongue.

I actually double-checked to make sure I hadn’t received a cleaning product by mistake. I asked the employee at the counter if they’d changed the recipe, and they gave me a look that could only be described as, “Yeah, we know.” No refund, no replacement, just a shrug.

Honestly, if I wanted a taste of disinfectant, I could’ve stayed home and licked my kitchen counter after a Clorox wipe-down. Absolutely disgusting. Taco Bell, I don’t know who signed off on this abomination, but please — either change your recipe or relabel the twists as “cinnamon-scented janitor...