McDonald's — Restaurant in Brea

Have come many times past 1:00 am and 75% of the time they are closed. It claims 24 hours but the employee take advantage of the night time and simply put cones on the entrance. They don’t allow anyone to go into they driveway and if the cones are not there, many time they’ll just straight up say they’re on break for another 30 minutes (never less than 30 minutes, they always say 30 minutes) or that the machines aren’t ready, like chicken nuggets aren’t the main thing McDonald’s is known for. I usually end up disappointed I even drove to this McDonald’s just to find out I won’t even get my food. Have decided to go to Jack in the box from now on if I want a late night snack. The 2 working employees are taking advantage of this locations and should either be placed under supervision or simply have the McDonald’s operate at normal hours. Worst customer service I’ve ever seen from McDonald’s. PS. When I do get my food, they usually don’t even cook it right and no refund was received for items points...

I decided to this location due to the proximity to work since I was on my lunch break. The drive thru line wasn't long, but the wait ended up being over 50 minutes. It took me over 20 minutes to get to the order window and when I did the guy taking my order kept getting it wrong. I repeated my order 5 times before just giving up and having them place the incorrect order. When I got to the pickup window, they tried handing me the order that belong to the car behind me even though I told them it wasn't my order. The employee was extremely rude when asking for my order. When they finally had my order ready, they dropped it on the floor before handing it to me and I had to wait for them to make a new order. Because of all this, I was already running late to work, paid for an order that I didn't even intend to get, and didn't even get to eat my lunch as I was rushing to get back to work on time. This was the worst service I've ever recieved. I will not be returning to...

If you find yourself in Brea, CA avoid this McDonalds at all costs. Stopped by on May 3, 2024 around 1:30 and nobody was at the booth taking orders. After no response and an “Excuse me” I said “Hello” and nobody responded. After a while I tried both sides of the drive thru and nothing. After that I thought maybe this place is being robbed so I called the store number and I got some snot nosed kid with a bad attitude giving an excuse as to why “the girl” with pink hair wasn’t at the booth. Why? Because they were all fooling around. Who ever owns this place needs to fire these kids all they do is fool around. I’ve never received good service here it’s always the same thing. They get angry to take your order, they don’t hear you, they get your order wrong, they can’t even pretend to smile and you want $20 an hour? The owners need to something. I’ve seen a kid scratch his balls and serve food to someone. Worst...