Red Robin Gourmet Burgers and Brews — Restaurant in Brea

This location is by far the worst representation of a true Red Robbin. Hiring young hostess that lacks any customer service, bribed by young men, gets offensive- rude - condescending- disrespectful to a father mother and two children which had been 1st and waited 8 mins. Before hostess showed up. I watched her interaction with three different parties. She managed to be confrontational at the young mother. Then proceeded to supposedly NOT remember how many were in the mother's family after she had told her THREE times. I was quite taken back as I have never seen a hostess EVER be rude and unprofessional and speak in a condescending tone. She then said she was going seat the young boys/men first since they asked to be seated 1st. Two of the parties waiting asked for the manager. He was no different. Taking sides himself. Seemed nervous and unsure what to do. Both were a poor representation of Red Robbin. I have been to several locations and yes different cities. I had not seen such a display and lack of hospitality and customer service. This has NOTHING to do with the food. I love their food and I choose Red Robbin when I entertain our Out of town people, customers or family. This whole experience is completely unacceptable. I question those with authority or perhaps lack of experience when hiring host or hostess or even management. I waited Five days to do this review as I needed to make sure I was being fair in this awful experience. OH I left to have a most outstanding dinner across the street. I did see two other parties...

We had an amazing experience dining here, thanks in large part to our incredible server, Cole.

From the moment we sat down, he was down to earth, friendly, and genuinely seemed to enjoy his job. It’s rare to come across someone in the service industry who not only provides great service but also truly cares about the people he’s serving and Cole is that kind of person.

My partner and I came in with our 4-year-old son, and everything went smoothly throughout the meal. The food was great, but what really stood out happened just after we paid. We had gotten a small shake to go for our son, and as we were heading out, he tripped and dropped it. Understandably, he was really upset and started crying.

Cole didn’t hesitate he came over, consoled our son, and told him it was totally okay. He even kneeled down with him briefly to reassure him and promised him another shake. Whether or not we had to pay for a replacement didn’t matter to me. What mattered was that Cole went out of his way to make a tough parenting moment easier. It honestly meant the world to us. You can tell he probably has kids of his own and just gets it.

We’ll definitely be coming back and honestly, even if the food wasn’t great (which it was), we’d return just for Cole. Service like that is rare and deserves to be recognized. Hope that man gets a...

My daughter and I moved back to Orange County a month ago. We've already been to Red Robin 3 or 4:times. Love the atmosphere and food, especially unlimited steak fries with the delicious selection of burgers. Today 8-13-24 we went there again for the $10.00 Cheeseburger Tuesday. Bartender/Waitress (same person) was so nice, it was getting busy and she worked so hard to get every tables orders in. She did a great job, professional. My only irritation was that two different families came to the bar area with several kids and sat in booths there. It was mid day, not happy hour. The other part of restaurant I could see had several booths and tables available. Think people with several kids should sit in the restaurant section, not the bar area. People want to come in and have a drink, appetizer, food and relax and watch sports on the overhead tv's. But the booths were being taken up by large families of 5 or 6 people, several kids. It is frustrating. If bars allow families with kids, then people can bring babies too who are fussy crying. People go to the bar section to rest, relax, have a beer or cocktail. Think full families with kids should eat in the main restaurant where there is always plenty of...