Subway — Restaurant in Bremen Township

I am incredibly disappointed with my experience at this Subway location. I had placed an order using a valid buy-one-get-one-free coupon through the Subway app. Upon arrival for pickup, I informed the staff member that I was there to collect my order. To my surprise, the employee rudely informed me that she had cancelled my order. When I inquired why, she stated, "I'm not going to give you a free sandwich," refusing to honor the coupon issued by Subway corporate.

Further compounding the issue, the cancellation receipt provided misleading information, stating the reason for cancellation as "sandwich/salad was prepared incorrectly." This was clearly untrue and seems to be an attempt to justify the unjust cancellation of my order. It's unacceptable to be misled and to have driven there, incurring toll expenses, only to be turned away due to a staff member's refusal to acknowledge a corporate promotion.

This behavior is not only unprofessional but also damages the trust and integrity of the Subway brand. Customers expect to use official promotions without such complications. This incident needs to be addressed to prevent future occurrences and to ensure that promotions are honored...

Very disappointed!! I arrived at 7:50 they opened at 7:30. Woman at desk was friendly and greet me. I ask for a chicken salad sandwich. She takes cold chicken and dump on my bread with a lot of mayo than add cheese and throw it in the toaster. Smh I ask her is that the proper way to prepare it. Than when it came to the veggies everything was old. Tomatoes all wrinkled like from night before cucumbers had orange stuff in it and everything else looked really dried out. I ask her for fresh tomatoes she got them from the back and I told her the lettuce was old because she tried to put it on my sandwich.. I don’t know if she was late and didn’t have time to change everything or if they left it out the night before. Regardless at 7:50 in the A.M. everything should’ve...

Tried to order a foot long with egg whites and bacon and as she was a rushing me she kept asking what kind of meat and I kept telling her egg white and bacon. She then decided to skip me and sent to the next customer who won it a platter and I sat there for 15 minutes while this woman made the platter as she could Start rushing me again. in the end tried to charge me an extra $6 for the "extra meat" because she said that the egg white and the Turkey were extra. Then I tried to have her explain to me how it was extra as she just kept asking me if I wanted the sandwich so I left should not gonna rush me and then have me pay extra for something that I usually get at other subways For...