Cracker Barrel Old Country Store — Restaurant in Brentwood

If I could give this location a zero I would. We ordered a to-go Easter dinner back on April the 4th. We actually spoke to an employee to place the order to make sure it was correct. Fast forward to Easter Sunday- we arrive to pick up the dinner and are told it is not ready. We waited, waited, waited, and waited some more. The manager kept telling us it will be right out. They could never give an update on the order other than that. When all was said and done we waited over an hour and a half to pick up an order they had ample notice (over a week) to prepare. The Cracker Barrel employee I spoke with to place the order said we were the second people to place an order for Easter Sunday so where was the disconnect? They told us they had an influx of orders overnight. Did they not have an order cutoff time? Did they not prioritize those who ordered in advance? There were several other people there experiencing this same frustration. People were waiting in cars and in the lobby (at a time when we are all trying to be vigilant about social distancing) because they were afraid if they went to their car they wouldn’t receive their order. It was very disorganized and was handled very poorly. Easter is always a busy time and we wasted an hour and a half of ours waiting in the car for food we NEVER received. Eventually we had to cancel. We called Granite City Brewery and they had our order ready in 20 minutes and that was with ZERO notice. This needs to be addressed so it never happens again. My husband and I are very...

Sunday, 3/30/25, around 4pm, I ordered the new "Shrimp and Grits Skillet,'' based on the photo in the menu. This dish includes shrimp, andouille sausage and a Creole red sauce poured over the dish and the grits. When it arrive, there was one small piece of andouilee sausage (size of a nickel), no red sauce and the grits were very watery. I told the server, and she said "I don't know..." and went and supposedly told the manager. I held that on epiece of sausage out so the manager could see what I was referring to. The server came back and told me that this dish was "prepackaged, so that is just how it is. I don't know..." There seemed to be no interest, whatsoever, from management. As you can see from the photos, the menu photo looks great. In my meal, you can see that there is no red sauce--and, take a look at that andouille sausage piece on the left side of the plate. If what they told me was true, that it is "prepackaged," then prepare to be disappointed when you order this menu item. No sausage and no red sauce. There was no flavor, either--perhaps due to the lack of red sauce. I visit this store very often, but not anymore. The thing is--if a manager would care enough just to acknowledge what happened, it would be so much more effective, and I would appreciate that. But, I paid $17 for about 6 shrimp, no flavor, no sausage, no red sauce and water sitting in my grits. So, CB sold me this mess, and they don't care. When you see the menu photo, there is...

I LOVE CRACKER BARREL SINCE 1969 THE FIRST STORE IN LEBANON TN. THE YEAR A GRADUATED HIGH SCHOOL BOY WHAT A THRILL THAT FIRST STORE WAS.I HAVE BEEN SOLD OUT ON CRACKER BARREL EVER SINCE. I HAVE BEEN IN MY OWN BUSINESS MOST OF MY LIFE AND I KNOW ABOUT HOW HARD IT IS TO GET GOOD HELP AND TO HOLD THEM IN PLACE.YES ONE OF THE FIRST BUSINESS I OWNED WAS A RESTAURANT WOW WHAT A HEADACHE THAT WAS.HARDEST WORK I EVER DID. YOUR STORE NEEDS A NEW OLD UPDATE. AND THE COOKS NEED REPLACED IT TIME. YOU CANT COOK FOOD THE DAY AND THE NIGHT BEFORE YOU SERVE IT TO A CUSTOMER THE NEXT DAY.YES YOU CAN GET BY WITH IT FOR A FEW THINGS BUT MY SOUTHERN FRYED CHICKEN LOOKED AND TASTED LIKE IT WAS FRYED 2 DAYS BEFORE IT WAS SERVED TO ME LIKE THAT AT THE LAST THREE RESTAURANTS DICKSON TN AND BEARCREEK COLUMBIA AND COOL SPRINGS TN I PAYED FOR THESE MEALS NEVER SAID A WORD. I WAS IN THE BUSINESS I KNOW YOU KNOW WHAT IS GOING ON AND THE VEGETABLES AND OTHER FOOD IS COLD.YOU COULD HAVE THE BEST PLACES TO VISIT ON THE MAP YOU DID HAVE IT .BUT YOU ARE AS GOOD AS THE LAST MEAL YOU SERVED SOMEONE . IF IS BAD YOU WONT SEE THAT PERSON FOR A WHILE IF EVER AGAIN.SOME OF YOUR STORES ARE STILL GREAT STORES LIKE ATHENS ALA OFF INTERSTATE 65. PLEASE STOP COOKING THE DAY BEFORE AND KEEP YOUR MEALS WARM HIRE THE BEST PEOPLE FOR THIS JOB AND NOT THE FIRST PERSON THAT COMES ALONE .I KNOW HOW FRUSTRATING IT IS AND TAKE A DEEP BREATH YOU CAN DO BETTER. HAVE...