Genesis Diamonds — Local services in Brentwood

My ring looks like it should be in a museum!!

Avi and Ina at Genesis in Brentwood went above and beyond for me and I’m immensely grateful. Do not go anywhere else. I had a horrible experience at another store and they customized a ring beyond my wildest dreams! People constantly stare at my beautiful ring and I have strangers stop me in the street to look at it! I will start by saying that I had a very specific idea in mind for my ring. I wanted a double halo, pear shaped ring, with a pink stone, and an infinity design on the band. Not only did I have a specific design in mind I’m also a size 3 ½. I have extraterrestrial fingers that are super narrow and long😊.

My fiancé and I originally went to Shane Co. Even though I had a specific design in mind they still convinced us to buy one of their off the rack designs and had no consideration to the unusual size and length of my hands. Ten weeks later, I’m told that the vendor making the ring changed the design without consenting myself or the sales associate. The vendor reduced the halo design on my ring, distorted the infinity band by shrinking it, and reduced the size of the stones! They never sent me an image to approve or checked with me at all. The sales associate was very apologetic and told me the vendor would make another ring. In the meantime, they allowed me to wear the temporary ring.

ANOTHER TEN WEEKS GO BY and I see the second ring. It’s an even more distorted version of the ring I tried on. Shane Co will not work with you to customize their off the rack rings. It became obvious that they haphazardly adjusted a size 7 ring to fit me. At this point I was immensely frustrated. A coworker told me I had to go to Genesis because she had an incredible experience. She was so right!

I walked into Genesis and I was greeted immediately by Ina and Avi. I told them my story and showed her the distorted ring. She instantly reassured me that rings are like shoes, “whether they’re a size 6 or 10 the design should look the same”. Also, she informed me that 80% of the rings they make are fully custom designs.

Ina and Avi, attentively worked through every detail of the ring I wanted. We discussed the size of the stones, the length of the pear shape, and the width of the infinity design. Ina gave the specifications to the designer and found me the most beautiful pink stone I’ve ever seen! After that, the ring designer not only sent me a visual image to approve, but they sent me a wax model to try on due to the custom design. The customer service at Genesis is unmatched! I can’t thank Ina and Avi enough for everything they’ve...

I came to Genesis Diamonds to buy my first engagement ring for my girlfriend of over 4 years. The service was impeccable and I believe that they truly care about their clients. My experience was so good that it warrants a five star review on its own. What sets them over the top was what happened next.

While attending my friends wedding in Philadelphia over Thanksgiving, my car was broken into and my backpack was stolen. Inside was my laptop, tablet, and the ring I bought for my girlfriend. Not even 30 days after receiving the ring, the surprise was ruined, and what was supposed to be the biggest moment in my life was gone. Devastated doesn’t even begin to describe it, I was hysterical.

I had been away on business during the prior 3 weeks and thus had not notified insurance about the ring yet; therefore they only covered a portion of the value. I returned to Genesis to replace the ring. After hearing what happened they were shocked and sympathetic. Salespeople Robbie and Nadya worked tirelessly to find me the best possible replacement given my budget. Just like the first time, I felt special and important to everyone at the store. They helped make the ring extra special, offering discounts and custom touches. What I ended up with was a beautiful piece that will be sure to raise my girlfriend's spirits.

I can't recommend Genesis Diamonds enough. The staff is helpful, courteous and kind. During a holiday season that has been less than great, Genesis stands as quite possibly the best decision I made this year (at least until I pop the question this Christmas). I will most certainly return for future purchases.

My only complaint is that I can't give them a six star rating. Thank you for...

I recently had the pleasure of purchasing a pair of diamond earrings from Genesis diamonds, and I must commend our salesperson, Stephanie Price, for the exceptional service provided.

From the moment we walked into the store, Stephanie Price greeted us warmly and made us feel comfortable. They were incredibly knowledgeable about diamonds and took the time to educate us on the Four Cs—cut, color, clarity, and carat weight—without making us feel overwhelmed. Their expertise was evident, and it was clear they had a deep understanding of the products.

What stood out the most was Stephanie Price's patience and customer-focused approach. They listened attentively to our preferences and needs, offering a range of options that fit within our budget. There was no pressure to purchase the most expensive pair, which we greatly appreciated. Instead, they guided us through the selection process, highlighting the unique features of each pair of earrings and answering all our questions thoroughly.

The transparency and honesty exhibited by Stephanie Price were commendable. They provided us with certification details for each pair of earrings and explained the return policy and warranty in detail. This level of transparency instilled confidence in our purchase.

Overall, our experience with Stephanie Price was outstanding. Their professionalism, expertise, and genuine care for our satisfaction made the purchase process enjoyable and stress-free. We are thrilled with our new diamond earrings and will definitely return to Genesis diamonds for future purchases. Thank you, Stephanie, for making this a...