Dunkin' — Restaurant in Brentwood

The coffee is inconsistent here: from being watered down, having too much cream, not hot enough, or even the wrong order. I actually had to turn around once because my cold brew was definitely not a) cold brew or b) even cold. The store is difficult to reach, being situated on one side of busy 51. If the drive thru is busy, you inconvenience traffic behind you. And trying to go across traffic can be ill-advised, depending on the time of day. Even the whole bean coffee we purchase in bulk have taken a nose dive in terms of quality. The donuts are not like they used to be, even worse of they are actually made on site (doubtful, I once saw cruller boxes that tell me they are shipped in "fresh"). Out of all the DDs in the South Hills area, this is my least favorite. Though options are limited this far up 51. Starbucks and McDonald's are closer to the...

I used to come here often about a two years ago now not so much. The drinks are not very inconsistent. A macchiato should be espresso with a splash of steamed milk however the consistency of milk is always different. I can not drink regular milk and every time I order an iced macchiato with almond milk I pray it is not regular milk. Several times I've had to come back and get the order corrected because they put regular milk in it. Just yesterday I had to go back and today my drink was made with regular milk again. I take one sip and get sick, stomach cramps ect. I just tossed it. I'm tired of having to go back and get my order fixed. People have allergies, health issues and religious practices why they can't have certain things. I'm very disappointed. I started getting my coffee from coffee tree roasters and...

This particular location is less than great. Aside from a few nice, hard-working employees, there aren’t many reasons to go here. Even if this location is closest to you, go out of your way to avoid it.

The service is hit or miss. Less than half of the time will they actually have what I want to order. Considering my wife and I get breakfast from here almost every weekend, that’s a lot.

This morning for instance there was a line of cars at the drive-thru, not unusual as this place can get quite busy. But once I got to order not only did they not have what I wanted, they didn’t even have my second option. This is the second time in two weeks that I’ve left the drive-thru line because they didn’t have what I wanted to order. How hard is it to have donuts stocked at a fast food place who sells, wait...