Roadees' Cafe — Restaurant in Brentwood

OK, I have been a customer at roadies for years. Recently, it has really began to suck. Yesterday I was at liberty high school around lunchtime. I pre-ordered my sandwich on their website. I did this a solid 20 minutes before I placed the order. I walk across the street because I don’t wanna lose my parking spot to pick up my sandwich. Come to find out there was something going on with their Internet. They were not getting their orders. I get that . So everybody in line had to give their order to the people who wanted them to wait 30 minutes for the sandwich to be completed. I had already ordered my sandwich and I was annoyed. The person behind the counter had a little to no empathy for the situation. I gave her my order. Ask her to please try to hurry. I got my sandwich probably 20 minutes later. I see person after person coming in with the same frustration. Most of the people at this time of the day are probably from the school and during their lunch hour. The sandwiches is already paid for, so we really felt like we were being held hostage at that point. I get my sandwich and by this time I only have time to take a few bites of my sandwich as I walk across the street. After I get back to the classroom I realize they were little no mayonnaise on it no meat on it and it was really really dry. I choked what I could down. Now picture this I’m in the classroom. I cannot leave the classroom to bring the sandwich across the street. There’s no place to keep a sandwich in the classroom. So I tried to call them to see what they could do. they’re not answering their phones. I decided to call them today. I really wanted a refund. I felt as a long time, I would get some empathy. No, it was suck it up and deal with it cupcake. That’s what I felt like I got I would’ve been happy with a credit or another Sandwich, Sincere apology that will never happen again. Anything would’ve been better than what I got. I told her that I would have to leave a negative review and I really did not do that. She said go ahead.. Now please understand in downtown Brentwood, we have other options. There are restaurants literally on every corner I would recommend if you’re in downtown Brentwood go to another establishment. These people don’t back their products. They have zero customer service and evidently they cannot manage any sort of empathy for their longtime customers. BYe Bye Roadies!!

oh by the way, don’t use their online order at all don’t. They automatically give a 20% tip. I’m not opposed to giving tips. I just want to see if the service is worth it before I make the decision what type of tip I’m...

Ordered 2 sandwiches this afternoon and the overall experience was not great. We came in at 12:12 and had ordered and paid by 12:14. It took 12 minutes for our 2 sandwiches to be ready. We had been intending to eat quickly before an appointment but it took long enough to get our sandwiches that we decided to take them home to eat after our appointment. When we got home to eat them we found that BOTH sandwiches had been made incorrectly. My roast beef sandwich had mustard, which I do not care for, and my husband's sandwich was entirely wrong - it was made with marinara sauce when he had ordered a buffalo chicken sandwich!

We did eat both sandwiches because at that point he needed to get back to work and I also had other things to do. But I called the cafe in the car and spoke to the young lady we had ordered from who remembered us and confirmed that she had made the tickets correctly for our sandwiches. She said she would pass my info to the owners and that they would get back to me.

20 minutes later the same young lady called me back and said she was told to ask if we'd eaten the sandwiches and since I said we had, she said "Well for next time come back right away if something is wrong."

This is not unreasonable, however it was not doable in this situation because we did not have the time to go back and deal with incorrect sandwiches. I am also upset because this poor worker should not be having to deal with complaints when the owners should be answering to the customers.

This was our first time here since the new owners took over a couple of years ago, and at this point we would not even consider returning.

We to wait a long time for sandwiches that were made incorrectly and then the owners could not be bothered to follow up with appropriate customer service. The sandwiches themselves were fine but nothing special and perhaps would have been enjoyed more if they had been...

First time visitor. Asked for suggestions and had most of the menu recited back to me which was more confusing than helpful. They don’t offer oil and vinegar as condiments so that threw out most of the Italian-style options. Settled on the Caprese with the addition of turkey and what I got was a dripping, garlicky mess. Small portions of both mozzarella and tomatoes when I clearly asked for extra tomatoes, one small slice of turkey that came in at an extra $4, and enough garlic aioli to kill a flock of vampires. Had to scrape off most of the garlic and pesto to spare both my clean pants and taste buds, but the bread was already so saturated that it still fell apart while eating. Finished it in about 6 bites as I was extremely hungry and it wasn’t all that big. At $18+ this was one of the biggest rip-offs I’ve come across in the Bay Area to date, and I’ve seen my share. To make matters worse, the restroom was ABSOLUTELY FILTHY. Looked like it hadn’t been cleaned in a month. Safe to assume I won’t be revisiting...