Been coming here for a while, occasionally, so it's not a real loss of business. Hello Wayne! Today I cancelled my order, after the attending associate proceeded to ignore me standing in front of her, and began taking the order of the ladies standing next in line. They told her and I told her I was next, and she said she thought she saw them walk in first. 😒 I ordered an XL and they were out. Because I was ready to leave, I asked for a medium and got questioned by the attending associate why I went from XL to M. Let her put down L, and then she rushed to the next customer. I took a beat, and then asked her to cancel my order because I wasn't waiting. I was annoyed but not heated. Just took that negative experience and went to another Fav on Main St. and made sure to thank the woman who serve my oxtails efficiently and with grace. And she thanked me for thanking her. I had to steep myself in some gratitude to prevent my down-turning attitude. I don't need to chop it up with you, you really don't even have to smile at me, but acting like you don't see me about to pay for a product or service is something outside my comfort level as a patron.