Burgh's Pizza & Wing Pub — Restaurant in Bridgeville

We asked for a booth for 5 and they sat us at a booth that was not big enough by any means. We sat there for 10 minutes before our drink order was even taken. The waitresses name was Megan. It was a bit busy so we understood the wait as my husband and I have bother served before. She came back with the drinks and took our order and my nephew ordered first. He ordered chicken tenders and fries and the rest of us shared nachos and a pizza. I had ordered a garden salad. I took a sip of my drink and realized it wasn't what I ordered but we never seen her again till after our food had started to arrive, I figured no big deal she is busy. First the nachos came 15 minutes later my garden salad and about 5 minutes later our pizza. So as we get out 2 young children situated we are waiting for my nephews food. After another 15 minutes passes we see our waitress and I ask her if the chicken fingers will be out soon. She looks at me completely bewildered and say chicken fingers still staring with a puzzled look on her face. I replied yes my nephew ordered chicken fingers and French fries. She says oh yes I will put those right in. Another 15 minutes and he received his burnt plate of food. So we sit there for a bit with dirty dishes stacked at the end of the table and the waitress comes back and we ask for a box for the remainder of the pizza. She takes the dishes brings us a box and again is gone nowhere to be found. So I go to the front counter and ask if we pay up there or at our table. Mind you we have been waiting another 15 minutes with no check and no dishes on our table just a boxed up food. The girl at the front counter rolls her eyes at me and say you pay at you table with a irratated tone. I replied thank you and sat back down. The girl walked quickly to the back and 3 minutes later her and our waitress walk out from the kitchen together laughing, and making rude comments about me. I was astonished they were literally making fun of me in front of my 2 children, husband, and nephew all because I asked where I should pay. The waitress was offended I had asked the front counter where to pay when she gave me no intuition she was even coming back to give us a check. So she finally printed out a check while she and her coworker continued to berate me and insulted my intelligence. She tossed the check on the table in front of my husbands and she makes it a point to look at me and say I will come back for that. She then is walking by us every 45 seconds, looking to see if my husband is done sorting the money out. He paid and we promptly left. My husband called in to complain to the owner or manager and was given to a man named Frank who said this was a very unlikely occurrence but would look into it. Frank never offered an apology and seemed to brush our complaints off. We...

We have eaten here a few times and have loved it. However, after tonight’s experience, we will not be back. We ordered appetizers, because we know the food can take a bit sometimes. We waited 45 minutes- with a toddler and no drink refills between the time we placed our order, and when the food came. The appetizers came after our food- our waitress assumed we wanted them with our meal, even though all 3 people ordered separate meals. No big deal. I ordered a Dr. Pepper, and the refill was clear carbonation. Waitress vanished again. I took it to the counter and asked for a Dr. Pepper thinking they mixed up- again no big deal. The girl behind the counter was downright nasty, and instead of apologizing and just saying, “Let me get you a new one when they finish filling it”, etc. she was defensive and said, “Well you can’t tell it’s not Dr. Pepper by looking at it.” It was clear. Dr. Pepper is not clear, and obviously I said so aloud, she had a couple other nasty remarks. Again, just say “I’m sorry- I’ll get you a new one.” Did I stand there and argue with her? Oh yeah. The service industry is not the place for rude retorts.

The sandwich I ordered came with both toppings that I specifically asked for to not be put on it. At that point, with a fussy toddler, I let our waitress know and she asked if I wanted another one, I said no. The friend we were with was not happy with our meal, how long we waited, and how rude the girl behind the counter was. She asked for the manager.

Dan came out- mumbled a smug apology- did not even care how the waitstaff had acted, and it was obvious. He said he’d “make it right” and took money off the bill. But we still paid for the sandwich...because they have to “show proof it was made”. Okay. The food here is so good, but we won’t be back just for the sheer lack of consideration towards customers. Our waitress, even though we didn’t get refills, was sweet, but... I don’t pay money for rude employees and long wait times...

Great job to the guy that threw us out of burgh's pizza tonight.

Backstory: My boyfriend had a "** your faith" shirt on. We sat down ,not even 2 mins into us looking at what we wanted to order , this jerk (Which im assuming is a manager , because he never was professional enough or had the decency of at least presenting himself as one ) He comes up to us and starts telling my boyfriend rudely and inhumanly yelling "I need you to do me a favor and go to the bathroom , turn your shirt inside out or you can leave ". So , my boyfriend actually went to the bathroom and turned his shirt inside out. No problem, in fact my boyfriend never even spoke a word. Then he comes back and the guy had left to stand on the corner of the restaurant, and my boyfriend already with his turned over shirt , went to address the situation , and respectfully speak to the guy. I walk over too because at this point he had already thrown us out . I started to shake , my emotions were scattered, I was angry and I was scared . At this point me and my boyfriend walk to a near by store just to blow some smoke , I kid you not , my boyfriend kept it so cool. Im over here hyperventilating because I was terrified. Terrified of the situation, how someone can solemnly judge your morality, respect, or even existence ,because of a shirt. You thought it was okay , it wasn't .

Great Job Burgh's !! I applaud you once again for the way you handled this very professionally .

I just wanted to say , there is no way in this world that demoralizing a human being is okay . Nothing you said was okay. The way you acted , wasn't okay , in fact it was disgusting. I wonder who peed in your Cheerios ,...