Peach City — Restaurant in Brigham City

My family has been coming to this place for years, mainly for the nostalgia. I’m not normally one to write negative reviews, but this last time was one of the worst experiences that I’ve ever had a restaurant.

When we arrived the place was half empty. We ordered and then proceeded to wait for almost an hour to receive our hamburgers. It’s an open kitchen, so during this time we were able to observe the cooks. They were leaning against the wall, cracking jokes with each other, and seemed, overall, to be completely unconcerned by the orders that we were waiting on. At one point there was 6 guys next to the grill. A couple other employees would meander on out of the back room, chat with the cooks, then mosey on back. It was unprofessional and a frankly unacceptable level of service.

It is important to note that these problems appeared to be exclusive to the male staff. All of the servers and female employee making the shakes were performing admirably the entire time that we were there. They are the sole reason that I gave it 2 stars. In particular, our waitress Paige did everything that she could to make it up to us, talking to the manager and doing her best to fix the situation. When the fries (that we specifically requested be cooked fresh) came out cold, she brought us new ones. The manager also made valiant efforts to make it up to us. But no matter how accommodating they were, it doesn’t change the fact that my family spent an hour waiting for a bunch of teenage boys to figure out what the term “work ethic” means.

tldr; Food was decent, shakes were great, management and servers were awesome, and the line cooks on shift between the hours of 3:00-4-15pm on 11–13-21 were...

Came in the drive in and ordered my food, ice cream and drinks for my family. They forgot to bring out a drink and we drove away thinking we had everything, however we noticed that they had forgotten our drink once we were home. I called them and let them know and they said that they were sorry and told us to come back down and grab it. Of course it was annoying BUT when I drove down to get it, they had issued a gift card for $5 just for the issue. The owner came out and said sorry for the mistake. Everyone makes mistakes so we weren't too upset but they went out of their way to make it right which is extremely good business. We didn't ask for anything free or make a big deal about it, they just did it to make the situation better.

On another note, the owner has also been very active in helping the community with fundraising. My son was diagnosed with a rare condition that has a predisposition for bone cancer, we were asking for donations to help raise awareness for RTS Foundation and the kids that are enrolled in the study for bone cancer. The owner immediately gave us a gift card for our raffle of $25 and was extremely nice when we asked (as it is super uncomfortable to ask for donations but when it is your kid, you do anything to help). Thank you Peach City for going above not only for your customers but also for you...

Story time…

Super good experience the first time I went there then very disappointing the second time, hence the 3 stars…

The first time I got a bacon burger, waffle fries, and an Oreo shake. Everything was super good, only bad thing was they forgot the tomatoes on my burger. But the atmosphere was fun and the shake was probably the best shake I’ve ever had. Super creamy ice cream and tons of big chunks of oreos!😋

Second time, we just did the drive in to get shakes since they were soooo good last time! This time I got the Cookie Monster shake but was still expecting a very similar experience. I was very disappointed as this shake was very icy and barely had any toppings. Idk if there’s supposed to be a difference between their shakes when ordering inside vs from the car (there shouldn’t be) but very disappointed that we wasted $10 on these shakes that we were so excited for.

UPDATE: bumped up to 4 stars when the owner reached out and offered to send me a gift card to compensate for my experience. Great customer service and he even put a little extra in the gift card to make it up to us. When we went back to use the gift card, we went inside the restaurant and the shakes were...