Ace Hardware-Brigham City — Local services in Brigham City

A friend and I had a terrible experience here! We came in to have keys made. That went well. We needed to have some wood cut. The thinner wood in the back. Went to the counter by the paint asked an older lady to please send someone. We waited back there for about 9-10 mins and no one came. We decided to just pay for the keys and leave. they lost our business for the other items. Walking to the cash register i noted 4 employees seemingly avaliable. Yet no one came to help us. At the register we paid for our items. While there, our cashier told another employee there was a gentleman outside who needed help loading some wood. The cashier let him know the gentleman said he would be rather particular about which wood he wanted. The employee then said "he can load it himself then if hes going to be like that" The cashier responded with "he is an older gentleman" to which the employee said " I dont care.. if hes going to be picky he can do it himself they're all #2" or something to that extent. I was shocked. My friend was shocked. In the middle of a packed line this guy has the audacity to say he refuses to help an older customer, because he wants to pick quality wood that HE IS PAYING FOR! I did have a little fit in which i loudly said "y'all really need to work on that!" And walked out. I dont think id have been so pissy if i hadnt have waited 10 mins with no service and free staff walking around. This place has no sense of customer care or service! They are lucky they are in a small town! My advice is go to the hardware shop down the road! They are MUCH better about taking care of customers, and actually want...

Had horrible experience with their equipment rentals department. I paid for a full day on a piece of equipment brought it in when noticed it was leaking oil. I was told by their manger Justin that I should of called when it happened. Well I didn’t call it in I brought it in. No one ever answers the phone at the “helpful hub”.

My frustration came from observation of the trailer the equipment came with. Brake and signal lights were not functioning, equipment was not property secure ( 1 strap) in other world lack of professionalism, safety, and no sense of customer service. When I mentioned this to the manager he said the employees should have checked before leaving the store. Turns out customers must follow policies but not the staff.

I was hopeful we could stay doing business with them as I’m a local business owner trying to keep and help local business but with attitudes like their manager I’ll take my...

Ace Hardware is a great store. I'd much rather go here than any of the "big box" stores. We moved here 10 months ago and I haven't had to go to a big box store since. We've been to Ace a lot and they've always had everything we've needed. I love the hometown feel and very friendly staff. Most of the time I'm not sure exactly what I need and there's always someone available to help. Today we needed stain for the stairs on the back of our house. Becca was amazing and helped us get exactly what we needed. She was very helpful and friendly. She talked and treated us like she'd known us for years. I'll wear a mask when it's required but I really appreciate the fact that Ace lets their customers decide if they want to wear a mask or not. The store isn't overly crowded and the employees keep a respectable distance. No point living our lives in fear. I feel very safe in Ace Hardware and in...