Subway — Restaurant in Brighton Charter Township

Back in January, I placed an online order to be picked up on my way home from work. When I stopped in to get it, the sandwich was handed me to only loosely wrapped in the paper, without a bag. I got dressing on my hand, which wouldn't have been a big deal, but it ended up being a problem.

When I got home to eat, I noticed the turkey looked weird. It was so drenched in dressing, that I couldn't smell anything but dressing. I thought, perhaps, it was chicken or something by mistake. When I called to see if they could tell me what it might be, the woman remembered making it and told me it was tuna (I'm allergic). She read the order and remembered thinking that tuna with pepperoni added was a strange combination. The receipt clearly read turkey.

The woman owned the mistake, but I raised it to the attention of the store out of concern that orders are not being read properly, and this kind of mistake could have serious consequences for someone. I was sick from having breathed it, but fortunately noticed it before I ate it.

Fast forward to last night. I, again, placed an order online. Turkey, again. I picked it up and drove home. I didn't see anything on it that shouldn't be, but the turkey was missing. I checked the receipt to see if I made a mistake when ordering, and the printed receipt in the bag wasn't mine. None of the sandwiches on the other person's receipt matched my sandwich either.

I am grateful that it wasn't another mistake like the last one, but it shows me that the negligence and carelessness when reading orders and preparing them has not improved.

I will be using another location from here on out, as this location is proving to be potentially dangerous for anyone who has food allergies. We're always careful and aware, but the potential for problems is significant when employees don't...

I visited this location this past Saturday about 11:30 am . May 21 . I think the management needs to give some training o the counter help! I was never greeted or asked what I would like. The girl acted like she was off in space and indifferent to the fact that I was standing in front of her. I said "are you ready for my order?" she nodded. Let me clarify that I was the only customer in the store. Ok, so I place my order, guess that was my cue, since she nodded. She hands me my order. She never said it will be X amount. Zilch nothing! The register showed the amount so I handed her my money. I left and no thank you, no kiss my grits, nothing. Very strange experience.. Will I ever return here, no , it...

This location is quite small, so if there are a few people in line waiting for food, it gets cramped quick. And if there are also people eating at the few tables that are located inside, it can feel quite claustrophobic.

There are employees that act like the last place they want to be is at working making a sub for you, and there are employees that are nice, courteous and make you feel welcome. It can be like playing a game of Russian Roulette as to who you will end up getting.

I don't eat Subway a lot, and I wouldn't say that this location is any worse than any other location I have eaten at. The employees just seem a little more miserable...