I went to dinner here after a funeral yesterday. I picked this place based off the reviews I found on here. Unfortunately, I wasn't one of the lucky ones with a good experience.
I ordered Tacos de Carne Asada in Corn Tortillas and the waitress asked if I wanted rice or beans (Didn't bother to tell us that it wasn't actually a side and she was going to charge us $3.50 for it). When my food came, the tacos were in flour tortillas and came with no Pico de Gallo (Menu claims its included). I asked the runner/busser (Since our waitress was barely seen and he's who brought our food) to take it back as I had specifically asked if they came as corn tortillas and was told yes.
My food came back a second time in a hard shell taco like you'd get at taco bell, and at this point it was cold and still not what I ordered. I found the waitress and told her to take it off since I wasn't going to eat cold food. She took the tacos off, but not the rice that I didn't eat or know I was charged for until the end.
To top it off, they felt it was a good idea to start mopping the floors before they even closed while customers were still inside. Causing my heels to slide, me to slip, and hyper extend my hip while trying to leave this establishment. At this point i was angry, embarrassed, and hungry.
Not a single worker in the establishment cared to check if I was ok after the slip. They made it very clear they don't care about their customers.
Needless to say, I wont...
Read moreLong wait, terrible service, blah food. Better Mexican food pretty much everywhere else but here. The owner (?) or manager seemed much more interested in socializing with the "preferred" table with his friends by the front door rather than quality-checking food coming (slowly and coldly) out of the kitchen. My partner's food was ice cold and had to be sent back to be reheated. We heard the people sitting behind us send their food back twice to be reheated. Ordered a chalupa and got a chewy, fried shell with a spoonful of refried beans in it. I ordered the chicken fajita taco salad and found (5) tiny (I mean, like all five pieces fit on my fork for one bite) pieces of chicken in the entire bowl, which was basically nothing but sauteed peppers in a chewy taco salad bowl. I left most of my $13.50 dinner on the plate. Where is the kitchen manager? None of this stuff should've made it out the kitchen door. Service was super slow and the poor servers have to turn sideways to bring food out of the kitchen because the seating is backed right up to the kitchen entry. So many more things wrong about this place but you get the picture. On a positive note, the ice was cold. Maybe ownership should spend less time putting their name all over EVERYTHING (even the salt and pepper shakers) and more time paying attention to the experience their diners are having. El Arbol has absolutely nothing to worry about this place. We for sure will...
Read moreWell I need to write this review as a PSA. Last night while having a drink in the bar, a glass was knocked over the bar and glass shattered everywhere hitting my boyfriend. Thankfully he was not hurt however we were sitting very near the large and openly exposed ice bin. Glass shards had gone everywhere possibly landing in the ice. Since glass landed on and near us we were concerned that no one in the restaurant appeared to address possible glass shards in the ice bin directly next to where the glass shattered. This was disconcerting as the manager watched the whole glass breaking incident since he was sitting near us. He didn’t give any direction to staff to empty the ice bin. To make matters worse, while my boyfriend and I were drinking our drinks, we noticed something that seemed really unsanitary. The ice bin where there could have been shards of glass was also divided by a small metal divider and directly on the other side was the drink waste bin where servers were throwing the ice and straws of consumed drinks. It was totally a gross sight and doubtfully very sanitary. We should have mentioned this to staff but figured if the manager didn’t seem concerned, then we would just leave. I was really disappointed by the entire experience. This was our second try at this establishment and sadly less pleasant than the...
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