Carvel — Restaurant in Bristol

When I walked in I wasn’t greeted by anyone, I walked up to the register and there was an employee having a non job related conversation with a customer and another employee decorating a cake behind the counter(she never turned around). Some woman with frizzy blonde hair walked out from back in regular attire, looked at me and then walked to go speak with the employee decorating the cake. I stood there ready to order just waiting for someone to say “hello, hi or I’ll be right with you” no one did. A black employee finally came out from the back and asked me what I would like to order and I placed my order. While he was making my ice cream the regular dressed woman in a top that exposed her back and bra, again walked up to the register without acknowledging I was even there, then walked off to the back. I was given my order, I paid then left. Obviously customer service training was never provided or maybe my black face was too much to greet and make feel comfortable. I won’t be returning to this establishment. The ice cream was disgusting anyways I tossed it after I took this picture. Literally had to force myself to continue eating it since I spent close to 6 dollars for a medium size. To the employees, do better or just find a non interactive...

My first, and last visit to this Carvel was in May 2022. Carvel smelled like the burger place it shared a floor with next door. My medium cup - soft serve and hot fudge - with the lid was filled to capacity. Tells me the price. Me:That's going to spill all over when I take the lid off. Could you please put it in a larger cup. Server: -- places to the brim full sealed cup into a large cup. Tells me the price. Me: Give me a spoon, I'll do it myself. If this spills I'd like a wet cloth to clean up with. Server: There are napkins over there. Me: No, a wet cloth. -- I transfer to the larger cup. Leaving the hot fudge stuck to the lid and sides. It started to drip so I put it down. Asked for another pump to make up for what's left behind. And another lid for the new cup. Then I paid her. Now.. Server: Would you like a bag.

After visiting someone for a few days I traveled back home. I told my local Dairy Queen what happened.... they said thanks for the laugh and...

HORRIBLE customer service! The server was brooming when we arrived she didn't wash her hands and started scooping our order. I ordered soft serve with two topping she only topped with one and when I asked about the second topping she gave me it on the side. I ordered vanilla bourbon toffee dasher and she put only one layer of stuff without any topping as advertised. When I asked her to put topping as advertised she started arguing that she had made many throughout the day and she knows better. She said she can call the manager and she did. The manager heard what I had to say agree with me but didn't apologize rather he just said he can as her to make it again right as he was not trained to make that. Never going...