The Bagel Joint — Restaurant in Bristol

I really want to like this place because it’s a local owned small business , but they just can’t seem to get it together. I won’t be ordering from them again. When they first opened, the bagels and sandwiches were great. Perhaps they can’t handle the volume they get now , but everything has gone extremely downhill. The last three times I ordered, the food was wrong. Ordered a bagel with cream cheese and there was so little cream cheese that you could see right through it to the bagel - I had to add more cream cheese to it at home. Ordered a meat lovers combo sandwich three different times and each time it was wrong - missing 2/3 meats and had the wrong cheese on it EVERY SINGLE TIME. Bagels are always toasted dark, even if you ask for light or non toasted. I’ve tried placing orders over the phone, through door dash or in person and no matter what the food is wrong. They are careless and don’t seem to care about the quality they provide. Very disappointed...

First time in this new location. Bagels were ok. The hashbrowns are frozen. It's a serve yourself coffee bar near the entrance, which can get congested when lots of people are coming in the door. The counter staff is young but courteous. Service was quick. The back-end staff, older folks, came out front a number of times with less than pleasant demeanor. They are new to this location & a start-up, so the front dining area is still in progress. Stools were comfortable, with a view to the street for people watching. The room has great bones that they have yet to capitalize on.

Advice: Don't store any product packaging in the front room. Utilize that great built-in area for your menu boards & merch. Display local artists in your space. Stop using strongly scented cleaners in the front room (we want to smell food, not Lysol).

I believe this place will do well once they work out...

Was visting in Bristol Pa. Went twice to The Bagel Joint restaurant in 2 days. One day was takeout, all went ok. Second day dined in. Spent almost $30.00 for 5 bagels with cream cheese and 2 waters. Front service worker handed us bagels in foil, (paper plates would be nice for sit down). The front service woman mixed up our bagels, one in party started eating my bagel, so I asked for a new bagel. Front service worker seemed like she wanted me to eat the bitten bagel, I insisted on a new one. She didn't seem too happy about replacing. Prices are high, service was ok, not going back...