I would rate 6 stars if I could! Best customer service I've ever had at a KFC. I know KFC tends to run out of chicken, especially the extra crispy and the grilled (which is exactly what I wanted). So I called ahead to see if they had any. They didn't have enough for the meal I wanted, but Jazmin, who answered the phone, kindly told me that if I placed the order, they could have it ready by the time I got there. So I placed the order, and left.
9 minutes later I pulled in to the parking lot, walked inside, and Ariana waited on me at the counter. The chicken was all ready to go, fresh and hot. The sides were just being served up. Ariana was as sweet as could be, and rang me up, and sent me out the door with my food! The food was hot, fresh, not dropping with grease or squishy or any other of the negative things I've read in here. The grilled was soft, tasty, and lightly peppered. Perfect. The extra crispy was just that... Eeeextra crispy. The kind of deafening crispy that you have to pause in chewing if you want to hear anyone who's talking to you. 👍😁 (but I'm not saying it was hard to chew... It was great! Just loud. And loud is good.)
Everyone was friendly, courteous, and more than willing to meet the requests I set forth over the phone. Moreso, it was the willingness to help and accommodate that charmed me, and will keep me coming back. I wanted to make sure to get these ladies' names because they went far above and beyond, and I wanted to make sure to give credit where it was due!
That said, anyone on here who is disappointed that they've run out of any particular type of chicken, I highly recommend calling ahead if you can. I had never tried that before, but if my trip to KFC is planned and not a swing-by out of nowhere, I'll be doing that in the future. I got exactly the 12 piece, all dark, 6 ex-crispy and 6 grilled chicken that I wanted, with no fuss, no waiting, and no disappointment!
Thanks to everyone at KFC who really put their restaurant on the map for me tonight. Happy and well-fed, and every bite hit the spot 'cos it was hot, fresh, and EXACTLY what I was hankering for.
(edit to add: This review comes on the heel of a visit I made to a KFC in Lakewood about a year ago, where the employees inside the restaurant (who I saw through the glass door while walking up) all HID FROM SIGHT when I tried to go inside. They locked the door and disappeared. Haven't been back there since, but I'll be back to this one. A damn sight better than the Lakewood KFC, that's for sure and certain!)