PJ's Coffee — Restaurant in Brookhaven

Edited to add: service is a lot better now and everyone is really nice. Wait time can be a bit long on a mobile order but the order is correct and tastes great.

The intercom system needs to be updated or they need to start calling back orders before they start them. The last two times we have ordered from this location the order was wrong and it took 30 minutes in the drive thru line to get the order. I know people make mistakes and I don’t mind having to get my order fixed but both times I was told that I ordered wrong based off of what was put into the system even though I didn’t input the order. This last time they “fixed” my order by giving me a watered down iced latte with little to no milk in it. I also ordered veggie egg bites and was given a veggie sandwich. By the time I realized it was still wrong and the food was wrong too I had left and I really didn’t feel like going back and being told that I ordered wrong again. I was looking forward to not driving an hour to get good coffee but I don’t want to deal with the...

Every single time I have been there I get stuck in line forever. Considering the parking lot is so small, it’s also pretty dangerous to try and get out and once you are stuck in line there is no room to get out. When your stuck you’re stuck. Every order I have ever made there is inconsistent and 2/3 the time my drink it too sweet to actually enjoy. The times I’ve been inside I noticed that if you order a sandwich they just grab the prepackaged ones on display and stick them in the microwave, so I can’t begin to understand how it takes 15 minutes to get an order through the drive through. I have been to PJ other locations down in Louisiana and never had a problem. This location is terrible and the staff has a very “we don’t care” urgency since they clearly have no competition in Brookhaven. I kind of HATE having to go there, but my mom likes getting the sweets from time to time and has...

edit After the reply I got, I went to the video Angie Lambert posted. And surely enough, she turned off the comments, but then made ANOTHER video. AS if she didn't learn the first time. Is this REALLY how you want a franchisee to rep your brand? In 2024 THIS is acceptable? Nah.

Ain't never been, and surely won't be trying it. But, uh its pretty unprofessional to make a tiktok like this and then double down in the comments about how it's not bad management is bad wok ethic. Now, I'm not saying folks shouldn't do their jobs and efforts haven't been lacking. But as an owner and representative of your own brand, I can see why ( being that the first impression sticks) an employee would quit without notice if this is how you act.. Which is childish, catty and unbecoming...