Dairy Queen (Treat) — Restaurant in Brooklyn Park

The WORST Experience I have Ever Had with Customer Service!!!!! Ordered through the drive thru a banana split with strawberry, marshmallow and pineapple toppings. I have allergies to chocolate so always orders this type of banana split. Have always gotten what i ordered. Got the order with no receipt with a cover on the order. Drove away. I was not driving so i opened my order and realized there was chocolate instead of marshmallow on it. We drove right back since we were still in the immediate area. Went back to the drive thru, the young man who had just helped me said he could not give me a new order without a receipt. We did not get one, so asked to print out a new one. He would not and said we got what we ordered. I said it was not what I ordered and explained the allergies and still just asked us to leave that he could not replace it, even though i tried to give the one with the chocolste back...i did not have a bite out of it. He would not even take that one back. So we asked for a refund, and he would not do that either. He just said we got what we ordered and to please move forward. Then, shut the drive thru window and locked it and just turned away. My friend who was driving pounded on the window. He opened it and squeezed her fingers in the window so bad that she already has bruising on her knuckles. This just happened at around 4:15 today, Tuesday. Someone else in the store decided to make a new order with the right stuff, handed it to the guy at the window who claims he was the manager!!!! Nathan he said his name was but refused to give us his bosses name and phone number. He claims we were calling him rude names. I did not eat the new one because who knows what they may have done to it like spit on it, etc. I have been a manager in customer service in different retail organizations for 47 years and have NEVER been treated or allow an employee of mine to treat anyone this way. I am 69 years old and my friend driving is 65 years old. This is shameful and we will NEVER go back to this DQ again nor promote it to anyone. What has happened to proper training and accountability for behavior. They did not listen to my order in the first place. Then try to cover their behind. Not in my...

While I get that some stores are not corporate ran, I've never been to a DQ that did not serve their blizzard upside down. When told that they did not serve it upside down the manager was quite short/rude in showing us "the fine print" that it is for participating stores. Why would you not follow the DQ way tho? Then, as a separate purchase, I wanted to use a coupon on the DQ app. The app asks which store you're at so it can make sure to bring up the correct promotions (which is how I found out that this location does not allow for online ordering and the app is unaware of this stores hours of operations). When presenting my coupon I was told, again quite shortly, they don't participate in mobile coupons. Um. The app says you do. So I was told to take it up with corporate. Ok, fine. What is the store number so I can identify the location? The staff do not know and the manager also did not know. Who would know that? Oh, the owner. Ok. Well can you please call the owner and get the store number for me? While I admit that at this point I'm quite frustrated with their attitude and am letting it effect mine, the manager told me to forget it, I can Google whatever information I want to get. Oh. Ok. The manager stated they only work there and that they only help customers. Well, I made 2 purchases and the other person I was with also purchased items so I would say that qualifies me as a customer. He didn't agree. After a few minutes another employee came to the counter (I was sitting at a table with my party and waiting for my kid to finish her treat) and let us know he found the store number in the back room. Ok. The other person I was with took down the info and we left. They did attempt an apology as we were walking out stating they had been busy today (it was GREAT weather), and they were tired (or something along those lines). I get it but was no reason to be rude on...

One thing I can say about this DQ location is that they are consistent. Once about every other year I find myself at this Dairy Queen because of some poor decision, or due to coercion or who knows why. And they never fail! They never fail to disappoint!

This time my kids convinced us it would be a good idea to head in for DQ's free cone day. After all, how can they screw up a free cone?

That was a stupid question. They ran out of cones! Not all the cones of course, but they couldn't possibly have made a free sized cone in a larger cone. They must not have known that DQ free cone day was coming. International Dairy Queen perhaps should have done a better job communicating that it was going to be free cone day. On the other hand, the dozens of other potential patrons that came and went in the brief time I was there would suggest that communication about the event was adequate.

It couldn't be that the owner or manager intentionally ran out of cones by 5 o'clock before anybody was even off of work so that everyone else who came in (only because of free cone day because no one would go there otherwise due to the aforementioned consistent service) had to buy something expensive or risk disappointing children for whom an ice cream expectation had already been set. No, no one would do that to...