Jimmy John's — Restaurant in Brownsburg

I pre-ordered 2 boxes lf sandwiches. I went in the night before to confirm the order and ensure tomatoes would be on the side. The worker the night before hand wrote it on the ticket. I went in for my order and there wasn’t a container of tomatoes. I asked and worker said it was in the bag with the mayo/mustard packets. It was not. I open the box and tomatoes are on all sandwiches. I explained how I pre ordered 4/21 and talked to someone in person about the tomatoes and came in last night to confirm. I asked what could they do to solve this. The manager who kept his back to us the entire time turned around and raised his voice very loudly to me and said nothing! We will do nothing about it! We are busy and can’t crank out these sandwiches. I was shocked I said there’s nothing you can do. I have people who are allergic and cannot eat tomatoes. He threw his arms up and yelled again. We are too busy today to do no tomato!!! I asked for his name (nobody had a name tag on) he turned his back to me and refused to say. I asked again for something to be done. He turned and yelled We are busy, I'm Doing nothing for you. Theres a line of people are you going to leave now? The line was long. This mgr yelled at me multiple times in front of everyone and employees for their error!!!’ They threw away the ticket/receipt with my name and tomato on side written on it. They refused to produce it. I went outside and looled up phine number to corporate. 2 customers came out to check on me and to say that they couldn’t believe it. Stating they will call and report this mgr too. It was the most uncalled for thing I have ever experienced. Those poor employees. He was so mean and all I did was preorder a $100 order! I have called and emailed corporate (its a weekend/closed) I filled out the survey. I will never return. I may never go to any JJ ever again if they think this is an acceptable way to...

Ordered delivery with my boyfriend last night - driver threw out bags on to the porch in the snow and hit our porch hard enough to make our dogs alert us that someone had arrived . Night “manager” didn’t believe us even with picture proof , then replied to the picture to still say that they believed the driver over us , because he said he gently placed it down . ONLY refunded his order when he asked for a refund for both orders . This location needs some serious staff restructure and some actual ADULTS working on the night shift . I am extremely dissatisfied with this location . I had an issue back at the beginning of JANUARY and the store manager or store owner couldn’t be bothered to call to correct that problem either . Seems to be a common theme here to provide poor service and then no correction to the issues...

I stopped by this location this evening and there were two young men in the store. My encounter with the bigger individual was very distasteful. He took my order looking away and never greeted me. Ever. No eye contact and absolutely no customer service. On the other side of this terrible experience was the smaller young man. Very polite, I believe he could sense me hav in big been taken aback by the guy who initiated my order. The second guy was fantastic with great customer service.

Again, I don’t recall seeing the names but I dj know one was much smaller than the other.

All of this to say please keep customer service a thing and perhaps speak with the young gentleman who couldn’t bear look at me let alone speak. It was an...