El Pollo Loco — Restaurant in Brownsville

I was in this El Pollo Loco, (Brownsville Texas, Alton Gloor), the other day with a friend. About halfway through our meal, I pulled a hairy white piece of something or other from my food. I called the young lady EPL employee clearing a table nearby and showed her what was in my food. We put it on a napkin and she proceeded to take it to her manager. After a few minutes the young lady reappeared without looking our way and began cleaning tables again. I got her attention and asked her what her manager had to say about the hairy thing in my food. Her reply: “Well the manager said it may have been a chicken feather 🪶 or something like that”. End of story. Epilogue: The so-called manager never came over to say anything, NOTHING. In fact, I never saw anyone that looked like they might be ‘in charge’. The young lady never came back to say anything, NOTHING. I was with others so we languished a bit so there was plenty of time for a representative of El Pollo Loco to come and a say something...ANYTHING. I will NEVER, ever darken any EPL’s doorways again (there are way too many other places to eat), and I will let as many people as I can about my experience. Hopefully the EPL corporate people will see this review and will stop hiring morons for...

Well first I should say the food is awesome I eat at pollo loco 3-4 a week no matter what hay city am at I have no complaints about the food , the service that’s an other thing yes they are friendly but fast food restaurant theres a problems they have kids working all the time don’t get me wrong there are some kids very mature, well yesterday Monday 22 they forgot my cilantro dressing n utensils today the 23 around 8pm went for an other tostada double chicken , let me say am staying over night at the hospital across the street , ok first my bowel had very little chicken and I ask for double chicken I know like I said I eat here a lot , I ask dressing Serrano salt n pepper n utensils, I didn’t get nothing plus the salad had not ever the correct amount of chicken for a regular bowl and I ask for double I had to walk around the hospital looking for utensils napkins n continents and should I say I was the only car in the drive thru I understand when they are pack they might forget something but I was the only car in line , this kids need better training and to be reminded every time they come in to work what’s expected of them . But eat more...

This review goes for both locations in Brownsville TX. Terrible service ! First time my order was wrong I didn’t check it outside the store so I didn’t get that one fixed. Decided to try again but this time I checked it before leaving and it was wrong yet again. When we told the employees they were visibly bothered to have to fix it. I decided to submit a complaint online. The location manager reached out and offered a free meal. I was not interested in going back to that location (alton gloor). I decided to try the Boca Chica location only to find they were an even hotter mess! This time I ordered on the app for curbside pick up. Ordered 2 items and both were wrong. When we went to the drive thru to let them know the employee was very annoyed as if it was my fault they made the order wrong. Finally got the food after waiting another 15 minutes only to find that they only removed the onions from the Birria quesadilla ordered and didn’t even attempt to fix the chicken taco they did wrong. All in all I would definitely not recommend. Avoid...