Starbucks — Restaurant in Brownwood

I am typically not the Starbucks drinker. However I missed out on my morning coffee and decided to go get Starbucks this morning. I waited in line for about 5 minutes before it was my turn to order. The way the Starbucks is set up is that once you get through the drive-through lane there is no outer lane that you can get out of to go around. So as I'm ordering I wanted a large ice coffee and the lady informs me that they only have small cups available. I feel like I just wasted 20 minutes of my life waiting in line and for my order to get this coffee that I really didn't even want and then paid almost $12 for along with 2 cake pops. Just think it's ridiculous how the prices keep going up but the customer service keeps decreasing. If this was the case that they knew they did not have c z⁰ sizes of cubs then a sign it should be posted that way people are not wasting their time or money. Maybe it's just me today without getting enough coffee and maybe I'm just being a Karen but I feel For $12 order on a Small coffee and 2 cake pops that the quality of the communication and customer service should...

Last Friday & Saturday I had an issue with an employee named April. Upon entering the store i was greeted by her calling me HON, as in "Honey how can i help you." After getting my dark roast coffee, she once again said, "here ya go HON," all the while it appeared she was having a conversation with a drive-up customer, even though she was looking at me, but not directing here conversation towards me and then turned her back to me. I thought this was rude on her part to converse with two customers at the same time, and since there were other employee's providing service to the window. The next morning i went in for my coffee and encountered APRIL once again, and again, she addressed me as "HON" even though once again she asked for my name for the order. First off, i'm not her HON, nor do i want to be. Second, it appears she has not attended sensitivity training, sexual harassment training, or training of any sort. I don't believe Starbucks operates or trains in a WOKE environment. People have names, you ask for their names, so call them by their names, or address them by their sur names....

I just ordered an Iced Honey Oatmilk Latte from this Starbucks (inside United), and it was delicious. The service was fantastic as well. The poor lady at the front was working by herself for a bit (until her coworkers came a few minutes later), and you could tell she was a bit stressed by the orders flowing in. Regardless, she kept a smile on her face, was very patient and friendly, and made sure to let her appreciation for our patience be known. She's probably one of the sweetest baristas I've ever had the pleasure of ordering with. Her coworkers seemed friendly as well :) I wish I could've got their names so I could mention them, but I had to hurry and leave right as the thought popped into my head. So! To those who worked the shift at around 4:45-5:00 pm on Tuesday, September 28th... Thank yall. Hope you can rest after work! Will definitely come...