Pizza Hut — Restaurant in Bryan

One of my deliveries took over an hour. I called the store for an ETA, (not mad, just STARVING), and was told the delivery guy would be leaving the store soon. When the gentleman arrived, he gave me my pizza, and I tried to pay him. The order was $20.xx, but I didn’t have smaller bills, and neither did he, so I just offered him the two $20s that I had. He offered to cover the change, and refused the tip. I couldn’t let him do this, (I cannot short someone on a tip), so I hurried to collect change from my savings jar, and ran it out to the parking lot, meeting him right before he made it to his car. Well, last night, I received a message from Pizza Hut apologizing for “dropping the ball,” and offering me a FREE coupon for any large pizza of my choice. I was really shocked, and appreciative, as it was an unexpected gesture, and I hadn’t been upset with the service at all. I was actually very impressed with the gentleman who delivered. Even though it was just a few cents, I was beyond surpised that he offered to pay the difference for me, and refused his tip. He was very sweet about the whole thing, and professional. I think any employer should be grateful to have an employee that exhibits such integrity and professionalism. I wish I would have caught his name, but I knew that he was busy, and as I had already wasted his time flagging him down, I didn’t want to delay him more. Good...

Horrible!!!! Billy has a title of GM and doesn't seem qualified. It's Halloween, I placed an online order ...wait time was 1h 22min. Ok cool no problem. After 1h30 minutes I called looking for my pizza. After multiple calls and holds, I find out BILLY cancelled my order, because I did not answer my phone when he called to "verify" my order and stated this is pizza hut's policy. BS! I JUST MADE AN ORDER YESTERDAY AND THIS WAS NOT THE CASE!!! Then Billy yelled at me never apologizing for canceling my order! He hung up in my face and My husband's face as well, when he called. My bank account showed a current charge and I was concerned that I would not be refunded. I was forced to call the corporate office and report the entire incident hopefully Billy will lose his job because he is not someone who should be dealing with the public!He is rude and condescending!!! I see multiple complaints about Billy on other reviews! He must be working for free! WHY ELSE WOULD THE...

I called in a complaint about my delivery drivers attitude earlier. He picked up the store phone and refused to give the phone to his manager. Once he found out who I was he called me a liar before giving the phone to his manager. The manager was nice however I will never order from this location ever again because the delivery driver might do something to my food. I will also make sure everyone i know and work with never uses this store location again. I understand that this isn't a glamours job, but poor attitude is not acceptable when I made every effort to not only help him find my apartment. Including walking outside to the front of the correct apartment complex since he went to the wrong one to meet him and then giving him a tip which i regret now and wish i could take back. I have had my fair share of jobs that I didn't like including working outside in the sun during the dog days of summer in Texas. However, customer service is always a...