Sonic Drive-In — Restaurant in Buda

(If I could give them a half a star I would) I came to the sonic in buda off IH35 and ordered at stall #17 at 4:30pm. My order was small just 6 corn dogs , med fry, and small order of the ched r peppers. Paid for it and on the screen it said ‘on the way’ but it never came, and then the screen went back to order again at 5pm other cars were ordering and receiving their food before me. By that time I was waiting 30 minutes and I figured it was fine since they were busy. But I was worried my order was given to a different car. I pressed the button and asked how much longer for my food now a different person than the one that took my order answered and made me repeat my order she apologize and entered it in again (I thought) . It was 5:38pm still waiting for my order I would’ve drove off but I had already paid. The car next to me left by now and they ordered 30 corn dogs and then sum, so I pressed the red button again at 5:38pm. Someone answered again a different person and ask if I could hold.. then I heard her voice on the stall next to mine taking their order! Very frustrating especially since I had been waiting since 4:30pm. I told her my order again (now 3 times ordering) and she said someone would bring it out. I then asked for a refund. The whole time I’ve been in the same stall never changed lanes nor my order. She sounded irritated and said someone is bringing it out. I asked for refund and she asked if I have my receipt so they can refund me and I told her I never received a receipt since it comes with the food. I paid through the stall so they should have the amount that I paid a little after 4:30pm. The manager then comes out to talk to me. He said “ you should see how busy it is in there” not even taking the time to apologize or look up my order. He said he couldn’t track it down and kept asking if I had ordered through the app. He asked how much my order was I told him 10.83 he brought the food out and my cash. As I was driving away I looked in my bag and didn’t receive part of my order. They left out 3 corn dogs. I will not be going back to this sonic again bad customer service, order was wrong and it took well over an hour for my food. It’s as if they didn’t believe that I was there for over an HOUR!! Or that they didn’t believe I ordered/paid since they kept asking for a receipt. Wish things were handled differently by the staff and...

UPDATE I have downgraded my review from two stars to one. This Sonic continues to disappoint. I’ve brought my dog with me multiple times so that she can get a wag cup while I get a sweet treat for my husband and myself. Several times it has not been a problem. I ask for one and they bring it out free of charge. This time, I asked for one and the girl said “I’m pretty sure we charge for those.” I said that’s fine but she said she would go ask inside. She comes back out and says that they do charge for them. I ask how much it is and she responds “I didn’t check. I didn’t even know we had them. I’m new” Ok, so how did she know they were supposed to be charged if she didn’t even know they had them. I told her it was fine and that I would do without one because it was blatantly obvious that she didn’t want to make one—a tiny cup of whipped cream. I’m positive that I won’t be back as this little treat for my family and dog were the only reason I came here anyways.

Usually this sonic is pretty good, with decent service and good food. Tonight, the person taking orders was so rude for no reason. He sounded like a teenager blitzed out of his mind. When I told him the order on the screen was incorrect, and tried to correct him several times, he just said “Uhhuh.” I just left at that point. It sucks because this sonic is so close to Sunfield, but if the service continues this way, I...

First stall pressed button and no answer. Seems like it may have possibly not been working. Drive in to 2nd stall and that one has a small not working sign. Ok so third stall is completely blank. Should’ve just left but tried the drive thru. Greeted by person taking our order. Place order for 3 sundaes and a shake. No response from the person. Continue to ask if they can hear us, and no response. One person only had been ahead of us and had just driven off from the window, so stupidly decided to just go to the window and ask there in case the speaker went out. Nope. Greeted by a young girl that seemed nice, but upon explaining that we weren’t sure if they could hear us on the speaker and asking if we could order the sundaes and shake, she says oh our ice cream and shake machines are down. Really? Not the first time I’ve been to this location for ice cream and they say that. But it’ll be the last time I visit them for anything. Went down to Freddie’s and got quick friendly service and everything...