Carl’s Jr. — Restaurant in Buellton

Yesterday, we used the drive-thru to get dinner. We were the only ppl in line during the entire process. I ordered a double famous star, without cheese. When I opened the wrapper, I could see that the ketchup and mayo had slopped out and was all over the outside of the bun and all over the inside and outside of the paper. What a messy, mess. It was hard to keep it all together to eat. We regularly eat at Carl's. I worked in fast food as a youngster, as many of you all have. Any amount of my displeasure would be scrutinized these days, so here I am. I'm not eating at Carl's until I get over the disappointment that those employees cared less about their jobs and our order. Boom. See ya, wouldn't...

We've bought 2 gift cards from our local location in Arizona, and both of them have been hacked. One was for $50, and it was quickly used the day we got it in another state. The second one had $20 left on it, and it had also been used by God knows who. We call the number located on the back of the card, and they are just useless. Rather than helping, they'll claim to "take note" of everything so that a manager could return our call, and it never happens. I love this company, but the gift card situation is changing our opinion on the company as a whole. PLEASE DO NOT BUY GIFT CARDS FOR THIS FAST FOOD RESTAURANT, AS THEY DON'T GUARANTEE WHAT YOU...

We specifically pointed to the poster they have in their window and ordered 4 California Classics listed at $3.49 advertised price. The girl rang us up and when we reviewed our receipt they clearly charged $4.49 per burger. Manager said the poster is wrong and we told him to take it down, it’s false advertisement. He said the poster means the burgers are $3.49 and up, That only the double cheeseburger is $3.49. This was NOT what the poster says. He said “no other customers complain about paying more”. It wasn’t until he knew we were calling corporate that he refunded the difference. Who knows how many other items are higher...