Jersey Mike's Subs — Restaurant in Buffalo Grove

I went in and asked for a giant club sub mikes way without tomato. They were making another persons sandwich on a cutting board without paper and didn't spray down and took a metal scraper and used that and I said that wasn't sanitary. I am a cancer patient and had a tumor in my mouth and was on feeding tubes twice for 3 weeks each and I had secondary cancer in my lymph nodes and they removed 36 lymphnode cells, So I am at risk for infection. They put my bread straight on the counter and put cheese and ham on and I noticed no paper or cutting board underneath.I made a comment that was also not sanitary and could be considered cross contamination. The kid making my sandwich did have gloves on but they keep using same gloves and touching everything. He asked if I wanted him to make a different sandwich and I said please. He did change gloves and put paper underneath and I asked if he could use 2 because the last time they used 1 paper and cut the sandwich and wrapped it up but it leaked all over, so he did use another piece and the other kid did spray down the cutting board after I said something. Then the kid making my sandwich took it off the 2 sheets after cutting it and wrapped it in one piece of paper and he didn't fully wrap it before putting in the bag. I appreciated that he re-did my sandwich but he was still not paying attention. I used to pre order my sandwiches and now I will have to go in and watch them make my sandwich so it doesn't get cross contaminated and made correctly. I normally wouldn't care but now I have to be so careful and I wonder about other customers orders and worry they might get sick from lack of attention/food...

Sadly, This will be our last order from this store location. Over the past year the quality, service and delivery have been awful. We order through the JM app and it is always made incorrectly, sloppy, mis-delivered or never even picked up for delivery (door dash). When delivered there are never utensils or napkins in the bag (we order bowls and sandwiches). Trying to get a hold of someone for a replacement or refund of points is impossible and corporate just refers you to the “franchisee” who never responds. I don’t know if this location changed owners, or perhaps underpays it’s employees so they are not engaged in customer satisfaction, or is just poorly run. But I would advise anyone not to buy from...

JERSEY MIKE’S ——-Upon entering, I noticed there were a few trainees and , a heavy-set woman with tattoos, who appeared to be training them. Unfortunately, I felt ignored as no one greeted me or asked if they could take my order. The staff members seemed more focused on their conversation than on assisting customers. This made me feel uncomfortable and unwelcome, leading me to leave without placing an order.

I believe in supporting businesses that value their customers, and I wanted to bring this to your attention in hopes that it can be addressed. I would appreciate it if you could ensure that all customers are greeted and served promptly and...