Anderson's Frozen Custard — Restaurant in Buffalo

I like Anderson's and they have a good variety of food and different flavors and types of ice creams but it seems as if all of the employees are dumb teenagers that can't be bothered! And I'm 23, I'm not some old miserable lady. The cashier, a brunette with a little bit of a lisp, didn't know about anything on the menu and when I asked her about different things her response was "uhm haha I don't know?" And was giggling. I was shocked and disgusted at the same time. I looked at her and said "Okay....can you ask someone who does then!?" I couldn't believe she said I don't know, giggled, then just stared at me like she was dumbfounded. At any job I've had I was taught that you NEVER EVER say "I don't know" to a customer. You can say "I'm not sure, let me find someone who knows or someone who can help you." That's called being POLITE. And this isn't the first issue I've had at this Anderson's. All of the teenagers working seem so annoyed, bored, and full of angst. As if how dare I bother them because they're so busy fooling around or texting or whining about their horrible...

We always love coming to Anderson's! We get great service and great food. My oldest daughter got a salmon burger, and ice cream, my middle daughter got mac & cheese and ice cream, my husband got a double cheeseburger and a chocolate shake, my two littles got ice cream and fries, (cotton candy and sprinkles and a twist with sprinkles) I ate a few sweet potatoe fries with butter and honey, a small Italian ice, and a double scoop ice cream in a waffle cone with chocolate and sprinkles on the cone. My double scoop was one scoop of Graham cracker crunch (amazing!) And another scoop of white chocolate with cherry and chocolate truffle. (Also amazing) We went for fathers day and my mom, dad, brother, his fiancé and their best friend also attended. They all enjoyed their food as well!

Anderson's has taken great care to keep people safe during this pandemic. You can go in to order right now. Everyone must wear masks and parties must stand 6 ft apart. The employees all wear masks and gloves while preparing and delivering our food. We were able to eat outside on one of the outer...

My friends and I called in an order for four sandwiches, an order of fries, and a bowl of chili. I picked it up and when I got it to the office we noticed that two of the sandwiches were missing. Things happen, no big deal. It was too far for us to drive back but we thought that maybe we might just pick up on our way home at the end of the day. So we called to let them know that we didn't receive our entire order.

The woman on the phone was the same person I picked up the order from. She yelled at me while assuring me that she personally prepared the order and there was no way that I didn't receive the other half of our order. After accusing me of lying to her, she began to tell me that if I wanted to go back, she would give me... At this point I interrupted her and told her that I'd much rather just avoid her establishment in the future.

Her attitude was grotesque. I have had positive experience at Andersons in the past but being accused of lying to scam them out of two sandwiches is enough for me to avoid them in the future.

Also, the chili tasted like bland...