Target — Local services in Buffalo

I own my own business. I walked into Target a little after 9 a.m. and proceeded directly to the electronics section. I asked a young saleswoman if she had helped me a couple days earlier. She was wearing a mask so I wasn't sure. She said she didn't recognize me. I asked if she could help me. She said yes and continued to focus on her work while listening. Now this bothered me because in customer service you should focus only on the customer . I've had jobs in customer service and I gave each customer my undivided attention . I expressed that I was not satisfied with this particular employee's lack of focus and attention towards me . I expressed that her lack of focus bothered me . The salesperson calmly asked Tammy to help me . Tammy cooled me down immediately . She directed me to talk to Tammy the manager of that department. Tammy was so helpful patience and considerate. She explained to me that Target has suspended its exchange and return policy until April 26th. She told me it wouldn't be a problem to exchange the phone as long as it was in stock for the company I wanted. Tammy is truly an angel in the customer service world. God bless her...

Every accessible parking spot had carts in it - a lot of carts. And ice.

Disgusting bathrooms. So disgusting I took pictures. I see staff use the Family bathroom, so they don't have to see it or deal with it. The accessible stall is ALWAYS filthy and without TP. When was the last time anyone cleaned the crusted safety rails?

After checking out I asked for help loading my car. The clerk said I can ask security or stand in line (again) at customer service. Security called a guy up from the back to load the car. This huge store could use some benches or places for people with disabilities or mobility issues to get rest.

The staff who aren't completely disenfranchised are lovely and I have one staff member I always actively seek out because they bring me such joy, but I can't remember their name. Works in Electronics a lot and has great people skills.

I want better for myself and for my neighbours. And if employees are overworked, I want better for them, too, which will help resolve the former issues I've raised here. They are also...

My fiancee ordered a modem and nest wifi bundle off the website it said 2 modems were in stock at said location...she was charged 300 dollars. When we arrived we were told the modems weren't in stock. So we went and looked and sure enough there was 2 of them right on the shelf. She was charged 100 for the modem even tho she was told it wasnt in stock....then they charged another 200 for the wifi as a new transaction. So this is 500 dollars now....when we pointed out the modem was in stock she had to buy it....Again...because the first order was cancelled at it would be 3 to 5 days for a refund..... when asked why she was told there was no modem in stock and yet still charged ...the clerk at customer service laughed and said "probably one of our associates didnt feel like looking for it..no biggy" ! That shows complacency in a culture of bad service which shows terrible management of employees and customer...