Jim's SteakOut — Restaurant in Buffalo

During the daytime this place is fine. Nice staff. Relatively clean and quick service. But at night....don’t go at night. I’ve had two occasions where a homeless person followed me into the store, then back to my car begging for money. Not sure why the staff or security guard didn’t shoo them out of the store, because it happened right in front of them. I understand they get slammed at times and can’t keep up with cleaning the dining area, but I’ve been there several times where it was filthy. Not necessarily the staffs fault but no way I’d eat there again after 9pm. This location is definitely not up to par with the other Jim’s locations in the area. Either go to the Delaware ave one or Belmont ave one....

Ordered r from SkipTheDishes my order has never arrived it took three hours to make a small chicken finger sub and fry I call the establishment because my food never gets here the man answers the phone says were closed and hangs up on me very unprofessional they shouldn’t be open at night if they can’t handle the business I’m extremely upset I know the delivery issue wasn’t their job but he could have at least not hung up the phone I don’t care what time it is and If the restaurant is closing at least close the call professionally I woulda been okay if he sent call back tomorrow something one star because that...

First I just want to say I’ve always loved Jim’s. This is the first time I’ve been totally disappointed in the product, not sure if something changed, if they’re doing something different? So I decided to share. I ordered my usual Diavlo steak sub and it was horrible, It was like the steak was burned, idk if they pre cooked it and just put it back on the grill for my order but it literally had crunchy bits, and black burnt pieces I ended up throwing most in the garbage. I hope this was a one time thing, if not I’ll have to get my steak sub else where...