Taqueria Ranchos Dos — Restaurant in Buffalo

The single worst dining experience of my life and this was my 30th birthday celebration to make matters worse. I had a party of 8 that I called to make reservations for the patio on Sunday for Labor Day on Monday. When we arrived they told us that the patio was full of bees and most people come back inside anyways. So, they put us in the way back corner of the restaurant. We had an older female server who did not speak ANY English at all. Immediately upon the first drink order she did not understand what my friend was trying to order, a margarita with the top shelf liquor they offer. This drink order literally took five minutes alone, of her and him going back and forth, back and forth, I was SO embarrassed and it was SO awkward for all of us. There were eight people at this table. So, the drink orders literally took 15 minutes. We didn't get any of our drinks for an hour including water. She never gave us any water in the meantime and there were two bowls of chips and salsa for eight people for one hour. She never asked if we wanted any appetizers either. Upon taking our food order, it was actually worse because she didn't understand what any of us were ordering although every order was from their menu. Even when we were pointing to the menu. I thought I should dumb down my order to tacos, but since it was my birthday, I pointed to the Enchiladas Supremes and asked if I could get them all beef and literally held up my fingers for four and said beef about 10 times and no sour cream. All of our food came out without her ever coming back to our table to ask for more drink orders or give us water even, and we never got any more chips either - an hour later. We were at the restaurant for over two hours. My order came out wrong as expected. It was the chicken, beef, bean, cheese with sour cream. My boyfriend ordered TWO ground beef tacos (which they serve a shell and meat and make you get your own toppings) and his food was the LAST to come out. That's insane! I told her the order was wrong, she literally walked into the kitchen without ever saying anything like I'm sorry or what was wrong with it? and came back with the exact same plate! All of my friends were shocked. She didn't understand a word any of us said. This entire experience was so cringey, embarrassing, awkward, horrible service, horrible atmosphere, and horrible food. The bill was over $270 that we had to put on one check with 18% gratuity! The worst service I have ever had! We would've had a better meal at Taco Bell! If the management wants to make this right with me, I want our money back because this was the worst dining experience of our lives and I'll never stop telling everyone about it until it is made kosher. To be clear - every single Mexican restaurant I've ever been to understands my order of the Enchiladas Supremes all beef, no sour cream. And I actually had to get up and ask another server if we could have our server come back and take our drink orders. He took my drink order so it could come to the table. All the tables around us ate and left before we got our drinks. My friend was charged for sour cream and she never got it. We went to Casa Azul after and actually on the walk over, I threw up in my mouth from the acid in their frozen margarita mix. I didn't end up eating the majority of my birthday lunch and the beef was actually the grossest one, as it was burnt to a crisp and hard. Everyone texted me how horrible they felt afterwards. Literally wish I had a time machine and I would've waited until La Fiesta Cantina on Allen was open another day. Also - there is no parking lot at the restaurant, we parked and my friends told me I had to move my car so my boyfriend moved it for me. As we left, we were swarmed by bees trying to take pictures outside. I wish I had known how terrible this experience would have been beforehand and that they were never going to sit us on the patio to begin with because that is what I wanted to sit outside...

I started this review and then canceled it because I didn't want to be "that person." But then I found another problem with my order, so here we go..

I ordered a California Burrito with shredded chicken, no green sauce and with cheese and sour cream on the inside. I also ordered their large Queso and Chips (which usually comes in a large grocery bag and tub of cheese.)

I got there and my bill was about $8 more than expected, I asked about it and they said that they didn't have the large chips anymore so that they put two smalls on my order (which still didn't justify that price increase per their menu.) I didn't feel like fighting it so I just agreed and brought my order back to work.

I get to work and open the bags of chips - they are not full, there is a cup of salsa on top of each bag of chips - so no, the amount of chips I received was NOT the same had I gotten the large I intended. In fact, there are significantly less chips.

THEN I look to my burrito - the sour cream and cheese are slathered on the outside, even though my request was that there be cheese and sour cream on the inside. I was annoyed, but oh well. THEN I start eating my burrito that is supposed to have shredded chicken, right? Nope - a giant chunk of chicken breast on the inside and no sour cream or shredded cheese on the inside this is what prompted me to go ahead and post this review I tried to work my way through what I hoped would be the salvageable part of this meal, got something stuck in my teeth. What was it? A medium length black hair. I am blonde.

The staff was friendly but this meal was an incredible waste of money. I will not...

Unfortunately, I Have To Update This Review And Change The Rating. Within The Last 2 Weeks, I've Been Back About 10 Times Because Everything Was Amazing! However, When I Placed My Order Today At 4PM For 1 Birria Taco Dinner, With No Beans In My Rice (Because I'm Allergic) With Extra Crunchy Shells & A Extra Side Of Consume. I Was Told 10 Minutes On The Phone. I Work In A Kitchen So I Understand Waiting A Little Longer. I Waited 25 Minutes At The Bar. Which Would've Been Absolutely Fine IF The Food I Was Getting Would've Matched The Wait Time. I Was Given Rice With Beans, So I Asked Bernardo To Switch It Out, That Made Me Open The Plastic Container With The Tacos. Which Weren't Even Fried At All, Had Absolutely No Meat. It Looked Like The Cook Microwaved The Shell With Mozzarella Cheese. 😢

I Asked Bernardo If There's A New Cook In The Kitchen Because On Saturday July 27TH, I Bought The Entire Kitchen Staff A Round Of Beers For Their End Of Shift Clean Up For Their Amazing Cooking. Bernardo Said He Wasn't Sure Because He Only Works Wednesdays. Sadly Today I Walked Out Of Ranchos Without My Favorite Dinner. I Had To Get A Refund. As A Manager Myself, I Worked 12 Hours In A Kitchen Today While Bragging About Getting Out To Go Get These Amazing Tacos. I'm So Disappointed 😥 What Happened Today Ranchos?!

My Daughter & I Have A New Birria Taco Addiction We Ordered 3 Dinners Tonight, They Were Absolutely AMAZING! It Was Our First Time Here, We'll Definitely Be Back! We Were Left...