Panda Express — Restaurant in Bullhead City

Ordered a party platter earlier in the afternoon for pickup at 7. Arrived to find a line backed up to the door (night before Thanksgiving). Proceeded through the dining area to pick-up rack: no order there, but we were 10 minutes early. A woman waiting nearby stated she was 10 minutes past her pick-up time. Reported our presence to staff to ensure our order was received. Waited in dining area while staff bustled through walk-in orders and keeping food moving. The previously mentioned woman went up to the counter after another 10 minutes to show a cashier her cell phone (order verification?), and eventually received her order and left. We continued waiting, watching three bags filling up behind the counter over about 10 minutes. After a stack of paper plates were added, filling activity died down until about 5 minutes later when a staff member looked through the contents, asked the cooking staff some more questions, then called the order out for pick-up. All told, I believe we received our order about 40 minutes past scheduled pick-up time. Food quality was pretty much par for Panda Express: a bit more oily than a proper Asian restaurant would serve, heavy breading, but nothing burnt even for such a large order. Again, allowing consideration for the Thanksgiving's eve rush, my issues with the experience were less about the delay and more on the evident lack of efficiency in closing out a finished order. Kinda hesitate to qualify this as...

I stopped by this Panda Express location around 9:30 AM hoping to get a fresh meal before the lunch rush. I specifically asked if I could have fresh chicken chow mein or at least have it reworked with sauce, but the employee behind the counter told me they wouldn’t be making anything fresh because they “had no help,” even though I was the only customer in the store at the time. What really surprised me was that the food I received appeared to be leftovers from the day before. The orange chicken was dry and tasted like it had been microwaved, and the teriyaki chicken was served cold. This was very disappointing, especially considering Panda Express advertises that food is cooked in batches throughout the day and discarded after a limited time to ensure freshness. I made the effort to come in early specifically to get freshly made food — instead, I paid for something that tasted like reheated takeout. Not only did I not get what I wanted, but the quality was far below what I’ve come to expect from Panda Express. This location either isn’t following company policy or needs better staffing and training. I hope corporate looks into this. I’m sharing this as both feedback for improvement and a heads-up to others expecting fresh food...

I only have been there twice since I moved here, must say GROSS! First time I was there I got the Sweet N Fire chicken, it wasn't warm and barely had any flavor. It wasn't sweet or didn't have that kick of spice to it like it suppoused to. It's my fav chicken there I have never had any problems elsewhere. So, I gave them another try, I will say im done with this location. I had a blond hair on the bottom of my chicken in the take out box, I called and complaint. I have brown very short hair not blond so obviously wasn't mind. Having hair in my food does it for me. No more! Don't waste your money on food that doesn't taste like it should, and having food with hair in it. EW! I am not a complainer but when you spend $8.50 and not satisifed then there...