Guy's Highball Lounge — Restaurant in Burbank

I have no interest in the highball lounge, but this is the closest I can get to reviewing Guy's Burger Joint right next to it. I HIGHLY recommend it. I've had both a huge breakfast burrito and a burger on different trips last year. Unfortunately both were very expensive like everything else in the airport, but both were delicious and large. The breakfast burrito was massive and could easily feed 2 people and the melted real cheese worked perfectly with the eggs tomatoes, sauce, and other veggies. Then during another trip, I ordered a burger. There was only one guy on the grill, and it was a real burger, so I expected to pick it up after a considerable wait and only be able to eat it on the plane. However, he legitimately had a full casual dining level burger done in only a slightly longer time than I'd expect to receive a low quality fast food burger: that is, surprisingly fast. But the burger was not low quality, it was excellent. My dad really enjoyed the burger too when he got it on his trip. I made sure to leave a big tip for my meal, as the speed and quality of service blew me away. So unless the staff quality declines, and management starts to skimp on the quality of their ingredients, I can heavily endorse Guy's Burger Joint. For the food you get, nothing else at Burbank airport is as worth the price to amount+quality+freshness. Everything is way too expensive at this airport, so you might as well get something delicious...

I have eaten here a few times before (delicious, yes, pricey but it's the airport). This last trip I ordered my burger, confirmed with the cashier it was my order and she said yes. I walk back down to my gate and I open the box to find the WRONG burger. Didn't have any of the stuff on it that it was supposed to. Disappointed, especially given it was about 30 bucks for burger and fries.

Here's where the 4 stars comes in...I reached out to the manager, Steve, upon my return home and shared my experience and picture. I heard back from him within 10 minutes and immediately rectified the problem with a full refund. This is exactly what customer service is about. Often when flying and "get screwed in the drive through" we think we're SOL. This was not the case. Even though the burger was not what I ordered, the food was still tasty. I'm looking forward to my next trip to Burbank to get the right burger. Although, I think they should reconsider their price for fries :) Thanks and shoutout to Steve and his...

"While I've generally enjoyed other Guy Fieri restaurants, my recent experience at his location in Burbank Airport was disappointing. Chicken Tendies: The chicken tendies were overpriced and of poor quality. The first one was rubbery and stringy, making it impossible to eat. Subsequent pieces were slightly better but still not enjoyable. Flat Beer: The beer service was also subpar. After a keg malfunction, the bartenders served flat beer, likely due to improper priming. The use of several cups of foam to produce a single cup of flat beer was a significant turn off Positives: The service at the bar was otherwise efficient, and the vodka soda was prepared correctly. Overall: This location fell short of my expectations. The poor quality of the food and the subpar beer service significantly impacted my dining experience. I would not...