Midway Car Rental Burbank — Local services in Burbank

Unfortunately me and my family have a really bad experience since we arrived, I made a reservation for two cars and when we arrive they don't have any cars for us, told us that they called us to cancel and we supposedly never answered them. The thing is I have evidence that I make 2 calls to confirm but I don't have any calls from them, well a nice Spanish lady help us and find two Toyotas Corollas, One had a maintenance warning, they told me that was nothing, so that made me nervous the whole trip and when I tried to print the contract that we signed, because we supposed to received a email with the receipt with the transaction and that never happen, I tried to open the contract that mom signed and surprise I can't. We started calling them and the Burbank office never answered me, only the central office who promise me to send the message to them and have someone call me back, I want copy of the contract, that's all that I want. Finally never receive a call back, when they make the charge in my card, the was a completely different amount than what we agreed in person, but surprise again, I don't have any evidence to proof that because they never sent me anything! Why I write this review please never leave that office if you don't have evidence in your hands of what you signed please, I am still asking for solution but always they don't have answers for me and promised someone who can help me back, and guess what, I'm still waiting, It's...

I can’t remember the last time I’ve had such a bad experience at a car rental agency. I usually love Midway as we use the Beverly Hills location every time we travel to LA. However this time we decided to try Burbank and it was a huge mistake.

We made a reservation last night, and the reservation went through online and we received an email confirmation that everything was good to go.

When we arrived, the manager, Sally informed us they didn’t have a car for us due to the fact we made the reservation online after hours. We asked why they didn’t bother to call us as soon as they opened this morning and she said “it’s not my problem.” I couldn’t believe it. I have never in my life witnessed someone so unwilling to help a customer. She refused to even call another location for us to check their inventory.

If a location is unable to accept reservations past a certain time, it shouldn’t allow the reservation to even go through.

When we asked her name so we could make a complaint, she refused to tell us but luckily there was a business card.

The Beverly Hills location is great, but if you need any sort of customer service or help, avoid this location...

Great car, not in Burbank airport. I booked from Midway because of their 5.0 rating. I thought it was across from the airport where the other car rentals were. I was told to call to have someone pick us up. I have problems with my foot and can't do a lot of walking. I called when we got off the plane but there was no answer. My husband walked to where it said, 'car rentals', and he saw a sign that they had moved. He said it was about a 15 minute walk so when he got back to where I was sitting, he was upset. I called again and was picked up promptly. The Corolla I had booked was gone so they upgraded to a Toyota Rav. Tried to upgrade us insurance as I expected. The car only had 500 miles on it. We were not going to be driving for several days of the trip but the days we were going to be driving, we would be in the car for a couple of hours so I wanted something comfortable. I would book again. My husband wouldn't because of his irritation in not getting ahold of anyone at first. I think there are two people who get the cars and if they are busy picking up other...