Jersey Mike's Subs — Restaurant in Burbank

1/5 Stars - Appalling Customer Service I'm extremely disappointed with my recent visit to this sandwich place. The manager's behavior was completely unacceptable. When I attempted to take my bags, the manager abruptly snatched them out of my hands. This kind of aggression and disrespect towards customers is staggering.

To make matters worse, not a single employee was wearing a name tag, which made it impossible to identify anyone. When I asked for their names, they flat out refused to provide them. This lack of transparency and accountability is shocking.

The poor customer service and hostile behavior exhibited by the staff, particularly the manager, ensure that I will never be returning to this establishment. If you value being treated with respect and dignity, I would strongly advise against visiting this...

They were busy making a large catering order but packed with staff when I walked in, I ordered a #1 (BLT) and the lady who took the order put another woman on the line who clearly had never made one before, seemed to not know they were on the menu. I almost walked out when she put barely on bacon on, had to ask her 4 times for Mike’s way with Mayo (she heard each time but seemed frazzled and kept asking what I wanted on the sandwich) and hot relish, she put about three times the normal amount of relish on. Don’t put a brand new employee who hasn’t been trained on the line at the beginning of lunch rush alone, good way to lose customers and new employees. Not super happy about how the sandwich turned out but I don’t argue in person with ppl and didn’t want to...

After a really disappointing experience at the Studio City Jersey Mike’s, I drove 12 minutes to this location on Hollywood Way in Burbank—and let me tell you, it was like night and day.

The staff here were welcoming, professional, and on point. They greeted me with smiles, actually listened to my order, and made the sandwich with care (and the right portion size!). The place was clean, the energy was great, and it honestly restored my faith in the Jersey Mike’s brand.

I’m from Point Pleasant, New Jersey—where Jersey Mike’s was born. So yeah, I take this brand personally. It’s a taste of home for me. And this location? It got it right. Big shoutout to the team here for doing things the Jersey Mike’s way. I’ll be coming back to this one...