Wienerschnitzel — Restaurant in Burbank

BEWARE: I am writing to share an issue I experienced yesterday at the Wienerschnitzel location in Burbank, CA. Yesterday 2/9/25, they offered a Super Bowl special : 7 chili dogs for $7. That's a great deal...I love their chili dogs. But when I paid, I discovered that they are overcharging their customers. I ordered the 7 for $7 deal - that's all I ordered. The cashier rang it up and told me my total was $8.98. I asked why it was $8.98 and she told me it was tax. I explained that tax is only 10.25% and the total should be approx. $7.71. She told me that the register /computer told her my total is $8.98. Again, I explained that was impossible and I did the math for her. She then messed around with the register and told me my total was now $7.98. I explained that this total was also incorrect and too much tax was being charged, but I would pay since it was close enough and I needed to leave. When I received my receipt, I first noticed that she was charging me $23.83 for the 7 chili dogs, then they subtracted $16 for some sort of discount and then charged tax and it somehow came to the strange amount of $8.98. Then, below that it was voided and a new order was listed. This time it showed 7 chili dogs for $7.70, then they issued a .50¢ discount...making it $7.20 plus tax which came to $7.98. So, after I caught them trying to charge me $8.98 for a meal that should only cost $7.71, they charged me $7.20 for a meal that should be $7.00 and then they charged me tax for $7.20...which came to $7.94. When I asked why I was being charged $7.20 rather than $7.00, all the cashier could do was shrug her shoulders as if saying, "I don't know." So in the end, Wienerschnitzel in Burbank ended up with an additional .23¢. I know it's not a lot of money, but how many times have they done this to me and I have never caught it? How many times have they done this to other customers? How much money does this add up to every year? This is a dishonest practice! It is plain old STEALING. I am saddened because I really enjoy their food, but I will no longer give my money to a restaurant that plans to steal money from their loyal customers. Shame on you...

I'm so upset. I got my husband his galaxy note 8, 3 months ago as a gift for his new job promotion. And today he was craving ice cream. Point is he forgot his phone at wienerschnitzel. He thought he left it there maybe 20-30mins after not realizing it was not at home. We live 2-3 houses from wienerschnitzel on HOLLYWOOD WAY IN BURBANK CA 91505. So as he was walking up to the restaurant he asked the man outside if someone turned in a phone (he was taking a case off a phone and immediately put it in his pocket when he saw my husband) he just signaled him inside so my husband met him inside. When my husband recieved the phone and he got back home. It was missing the sim card. I immediately walked back there and asked to talk to manager who was so nervous and scared. And wouldn't give me cooperates number. Called the owner and the owner said he'd get back to me I BELIEVE HIS NAME IS PATRICK A REAL OWNER WILL TALK TO HIS CUSTOMERS BECAUSE CUSTOMERS FEED YOU!. Point being. The manager knew how take sim Card out and knew how much tmobile charged for a new one. I don't think a customer (because i use to be an assistant manager for dog haus and many phones were left behind. Not one was touched. When a customer would turn it in. It was given back just like they left it. EVEN WHEN IT WAS A BRAND NEW RELASE) would turn a phone in. Without sim? HMMM WEIRD BUT OKAY. I am most definitely making this a big deal because the guy was so nervous he was sweating! And only God knows with how much sacrifice I got that phone. ( yes my husband messed up. But when I forgot my NOTE 9 in 7eleven on Hollywood way a customer turned it in untouched and it took me 2-3hrs to pick it up and it was just like I left it. Not turned off. WITH NO SECURITY CODE ON IT JUST LIKE KY HUSBANDS PHONE) mind you the manager at wienerschnitzel turned my husbands phone off 🤷‍♀️🤦🏻‍♀️ BUT THAT'S OKAY IM NOT GONNA REST UNTIL I SPEAK TO THE OWNER AND CORPORATE! Don't give them your money. Give your money to an honest wienerschnitzel who has an awesome owner who actually cares. We are DONE...

I really like their BEEF hot dogs and root beer floats. However, this review is about the manager at this location.

Today I ordered an ice cream cone and handed the manager a $5 bill. He raised the bill high above his head and carefully looked it over. When finished, he handed me the bill and declared it was counterfeit. The bill was given to me as change at CVS who I personally believe have counterfeit procedures in place. I asked how he determined the bill is counterfeit. He explained that when raising the bill to the light there isn't a specific stamp that appears on all genuine bills in addition to three vertical lines that he said were not visible when he conducted his "test."

I told him I understood but added that I disagreed with his assessment and would visit my bank after leaving Wienerschnitzel. A few minutes later, I drove to Chase Bank in Toluca Lake and explained to a teller of what I had been told by the manager. She placed the bill in a machine that detects counterfeit currencies. She returned and said the bill was NOT counterfeit and newly issued. I called the manager while I was still at the bank and after advising him of the teller's determination, he simply responded with "Oh."

I suggest the owner of this location provide his manager with in-depth training as currently he is incapable of differentiating between a new, legally-issued bill and a counterfeit bill and is unusually glib to what creating a positive customer...