Domino's Pizza — Restaurant in Burley

0 stars. After an hour of my online order being in "prep" stage, I called the Burley store to see what the delay was. I was met by a rude youngster on the other end of the phone, when I asked "what is the delay? It's been over an hour since I placed the order." His response, "I'm aware." rude, no empathy or care at all, and placed me on hold. He came back to say - "yeah, we are like 90 minutes behind and there are a lot of orders." Again, like half asleep couldn't care less. I asked for a manager. 30 minutes or free used to be Dominoes' saving grace that actually MADE THIS COMPANY. Nope, instead, she told me it would be another 45 minutes before delivery, that it wasn't even in the oven yet, but could comp me a brownie. A BROWNIE???? I can't have that kind of sugar - LITERALLY WILL DIE. yeah, great - So I asked to cancel - THEY REFUSED TO CANCEL MY ORDER AND REFUND MY CARD

TERRIBLE! Worst customer service i have ever received. I ordered 20 pizzas online after being instructed to do so by the store manager. I put the date and time they needed to be delivered and called the day before they were to be delivered to verify that they would be delivered. The time came for the pizzas to be delivered and they hadn't even started making then yet! When i called the store, they told me that most were done, but they were finishing up the last few. I told them i would be in to pick up what they had ready and they could deliver the rest when they were done. I had 50 hungry metal workers waiting to eat. When i got there, 4 pizzas were in the oven and none were done. After waiting there for 40 minutes, i took what they had. While i was in the store the workers were laughing and joking around with no urgency. They brought the rest 30 minutes later. This was over an hour after they were supposed to be delivered! Never once did anyone apologize. When I contacted the store owner, he came up with some stupid excuse and justified what happened. The best part is that when the employee delivered the pizzas over 1 hour late, he expected a tip for delivering them! I will never order...

Extremely slow and the staff is not bright. I went inside to pick up my order, since the app said it was ready and when I went inside, they said it wasn't ready. I waited 5 minutes and still nothing so I asked how long they thought it would take, they got all defensive and said they "didn't know, but it isn't ready now". I told them I was notified that it was ready, and then waited another 35 MINUTES. Finally the food was ready, I only knew cause I went up to them and asked AGAIN. We checked the food, and one of our pizzas was flipped upsidedown and one of our hot wings were bone-in when we ordered boneless. (We only ordered 2 pizzas and 2 wings) please tell us why it took 40 minutes LONGER after it said it was ready? It wasn't very busy. Is it really that hard to make...