Bagel Café & Deli — Restaurant in Burlington

I just had my first experience today and it was one to be remembered for all of the wrong reasons. Can't believe the guy behind the register let someone cut in front me, even though I was CLEARLY in line, and didn't even apologize when he could see that I was obviously upset about it. The guy who cut the line even apologized, which I appreciated. But for a customer to express disappointment in a experience and then have the person at fault try to make light of it, by defending their awful behavior is unacceptable. He had the nerve to ask " Did you wait a long time?" when I complained. I was floored. How condescending and inappropriate! We all make mistakes, and apology would have been more than enough. However, when he placed my card on the counter after swiping it , and then placed my receipt on the counter, when I handed my card to him after he asked for payment, said all it needed to really. Because he definitely reached out to hand the guy who cut the line his card back, and if I'm remembering correctly, the lady in front of me, too. Yes, it's very clear to me what time it is at this business. I'll be sure to drive right pass this establishment and take my money...

I've been a patron of this cafe since I moved to VT in 2016 and, while I am sure I am not the only one who has done so, I was met with absurd resistance today after asking a simple question: can I use a table to take a meeting?

I started by asking an employee, who was somehow taken aback by my question and physically recoiled as I approached him. Shortly after, the owner and/or manager asked me what I needed and I asked if I could sit in the restaurant for a few moments to take a meeting. He responded with "sure" but then asked me if I planned to patronize the establishment. I told him no, I've already had my coffee but just needed a quick place to set up for a meeting - he responded with "so you just want to use our place like a library?"

I responded with "is that ok? I'll happily leave if not" and with his back to me, he says "sure whatever". I honestly doubt anyone else would have had the courtesy to ask but I did so knowing I wouldn't buy anything but didn't want to be late for my meeting.

I would have been more than happy to leave if he responded in a more professional and friendly tone; however, I was met with outright rudeness and it was unnecessary. I'll...

The food is predictably good but the online order pick up is consistently a mess. Every time I order in advance I end up standing around by the register in line with other people trying to pick up orders and the people behind the counter never look up, never acknowledge you are there while ringing up customers from the line, and when someone picking up finally gets someone's attention they hand them their order and completely ignore anyone else trying to pick up. I guess they assume I just really like standing aimlessly in front of the cash register? More often than not the only way I can get my order is by waiting in the order line I was trying to avoid in the first place. My lunch break from work end up being spent in line waiting to pick up the bagel that is already made and wrapped up and ready for pick up, leaving me with a few minutes to hastily eat half before my lunch break is over. I keep optimistically hoping "this time will be better" and order earlier, trying to avoid the lunchtime rush, but...