KFC — Restaurant in Burlington

Why EVERYTIME I come to this location, it’s AlWAYS a problem From the food the employees n there Nasty attitudes or the Lobby always lock or opens Late Me n my family came in from outta town an wanted some Hot Fresh Chicken before we went back home We wanted to go in the n eat Doors Lock (5:36pm) So we go to drive thru an place our order VERY RUDE FEMALE order our 12 piece just to get to the window n was told it will be a 15 minutes wait How do you run outta food No notice no sorry no replacement to advoid the wait no nothing so we waited The food was nasty n chicken has a weird smell, our sides were cold an our fries COLD N HARD AS WELL AS OUR BISCUITS!!! I knock on the doors to get help the girl shook head n made the hand movement of drive thru Now no one answers the speaker I go to the window n told her about to awful exp she told me with attitude THATS NOT MY PROBLEM I ask for a refund she saids she can’t n shut the window n left as she stay on her phone AFTER THIS EXPERIENCE FOR MY FAMILY AN I WE WILL NEVER COME BAVK TO THIS LOCATION!!! You NEED TO GET THE PLACE TOGETHER N TEACH YALL MANGERA N EMPLOYEES HOW TO ACT N SERVICE CUSTOMER SERVICE!!! I see why now why the doors...

Ordered through KFC website on 12/11/20. KFC doesn't handle your order Grubhub does. I placed order at 6pm. Get an email confirmation that my order will be ready at 6:22 p.m. I arrive at location at 6:25 p.m. I waited in the Drive-Thru for 20 minutes before I got to the intercom. I told the employee my full name and order number they replied they do not have any order to drive around to the front door. I speak with employee who sounds like a different employee I show him the email and state my name again he proceeds to tell me that there is an order and he will be right out with it. 15min later he comes out to tell me that is not being prepared yet. So basically wasted an hour of my time. Call grubhub because KFC has poorly trained stuff and they push the blame on to somebody else. Which they say sorry here's your money back. Please everyone stay away from this location and don't...

This was the second and last time I'm going to this place. I went last Monday; they got my order incorrect. I ordered a three-piece box and they gave me wings. I told them to correct the order and then on the second attempt, after waiting an extra 10 mins, they got it wrong again and gave me a two piece meal which was fried to hell.

Tonight I went, feeling very hungry and it was on the way home. There was no one in the drive through when I pulled up. The lady came on the speaker to say please hold on a minute. I did. After 5 minutes I said hello again asking what's happening. She said hold on a little longer. I waited another 10 minutes. No one responded to me. I got tired of waiting and left. I WILL NEVER GO BACK and I will tell everyone I know not to. As I was driving out, there were no cars so I don't know what the hold up was.

DO NOT GO TO...