The Lily Inn — Hotel in Burlington

Fair warning, this may be a lengthy review. This was my husband and I's 3rd stay at this B&B. This time around, we were EXTREMELY disappointed from the other 2 x's that we stayed here. I think new people are running the place, which in our opinion changed the vibe here. This may be a long post due to the issues I had. Before arriving I spoke to, I believe was the manager. I let her know that my husband and I are vegan. She said since it was short notice that they will try to accommodate our food restrictions. I don't see how this could be an issue because breakfast wasn't until the next morning and therefore, that was plenty of time to go to the store to pick up some vegan items. It's all about the presentation and experience for the guest,especially for the price of the rooms. When we arrived to check in, the trash was not emptied and the smell was noticeable from walking into the kitchen. The fruit basket on the counter had old fruit in it. When we got to our room. It was clean but unfortunately it was not a good night's sleep. The bed was extremely squeaky so just getting up to go to the washroom woke the other person up. Breakfast was to be served from 8 to 9 :30. I came down stairs a little after 8 and breakfast was not on the dining table nor was the light on. I made small talk with the person who was making a fruit bowl . She seemed nice but I don't think she's experienced. I said "good morning " and her 1st response was, "you're vegan, right"? We made a little small talk and I walked into the dining room. The light wasn't even on and breakfast was not served until 8:30. Breakfast consisted of bagels, a fruit bowl of pineapples with defrosted frozen strawberries that were wet and soggy, and another fruit bowl with whole apples. They could have at least be cut into slices. There was no jam, peanut butter or vegan butter put out on the table. My husband found some vegan butter in the fridge, probably from the last time we stayed there. Like I said, presentation is everything. I just feel like the person could have applied a little more effort, considering she shared with me that her father was also vegan for 5 yrs.Oatmeal could have been served and a nice tofu scramble with vegan cheese, with Avocado toast. There are plenty of options. After so called breakfast, we went back to the room to take a shower. We noticed there was a used bar of soap in the shower. I forgot to mention that the outside garden was a mess. Some of the cushions were on the ground with the foam coming out. A chair was also, knocked over. If it was our 1st time there and we were taking pictures of the garden that would have also been disappointing to see such disarray. I had to look back on our prior reservations to see whom I corresponded with before. Her name is Candace. I'm not sure if she is no longer at the Inn but she was wonderful. She made sure all our needs were meant. She even made a special breakfast she served us. It was to die for. It was warm cubed apples, sliced oranges with brown sugar, cinnamon and a cinnamon stick. She was very pleasant,professional and even though it was self check out, she was there to wish us safe travels home and to say hope she can host us again. Just because of that, we immediately booked again the day we were leaving. It's all in the details and hospitality. We...

Booked two rooms with my parents for a friends wedding and the experience was odd and disappointing. It says they are staffed till 7pm but got a text with a code and a message stating my key was in my room at 2:30pm. All good, got into the Inn and my room was just fine. My parents however did not have a key in their room. My mom, brother, husband and I walked down to the garden to get some fresh air. Garden could be lovely but poorly taken care of and furniture cushions were wet and in sad shape. My brother found, somewhat buried in the dirt, a room key (seriously I'm not kidding here) we laughed and said "wouldn't it be funny if this was your room key." We picked it up intending to leave it with the staff but wouldn't you know, it totally opened our door... Wow I have no words for that- Owning a boutique style inn myself I know first hand that it isn't easy. Working with an old building has it's challenges and some things you just can't change or make better, they just have to become the "charm of the inn" and hope people get it. This inn was very charming and cute but very worn. The worn part wasn't so bad but it was dirt.. I'm a stickler for the white gloves and sticky floors, trash under dressers, thick dust on fans and window ledges is just not acceptable when you are paying over 300.00/nightly. The linens were lovely but felt like they were washed with sand and had small gritty bits on it I had to brush off and remake bed. Towels were so small which didn't matter because our room didn't have a shower only a tub. Maybe I didn't read the fine print on this but thank goodness it was only 1 night and I didn't need to use the tub. I stayed in the room pictured on tripadvisor and it does not show you the piping coming out of the window attached to the a/c unit on wheels. Again I get it, old buildings are tough but an a/c window unit would look nicer. The young lady who made us breakfast was lovely and sweet but as prior reviews state the food was meager and not great! Honestly they would be better off putting out yogurt, granola, bars, bagels coffee and juice and just call it a continental breakfast so that people know what they are getting. I hate writing reviews that hurt a business but sometimes reading these do help to make necessary improvements and see where the business is falling short. Best of Luck...

My husband and I stayed in room 1, with 2 single beds. We were allowed to drop off our overnight bags early, because we had an event to attend that afternoon. We knew that we would not be back to the Lily Inn B&B until early evening. I was texted the code to get into the Inn, and we dropped off our overnight bags. Which we appreciated. No one was around when we arrived a little after 5:30 in the evening at the Inn. The Inn was dark, deserted and I felt as if I was in an air B-n-B, and not a Bed and Breakfast or an Inn! The house itself is lovely. But in need of some upgrades, refurbishing and a good cleaning! The couches and chairs in the sitting room and little lounge upstairs were very uncomfortable. Our room had one tinny end table for both beds, and no desk tops to set anything down upon! The furniture in our room was very uncomfortable and the beds were very squeaky during the night. The pillows on the bed were old and practically flat. My husband and I took a walk down High Street after our arrival. It seemed like a nice community that has passed its prime. The staff that I had interactions with were cooperative and helpful. Germany who made our eggs and bacon was very nice and accommodating. But, we had to get our own coffee and put our English muffins in the toaster, if we wanted them toasted! The entire experience was very odd and it is not an actual Bed and Breakfast or an Inn from my experience! We were pretty much on our own, and unfortunately we will not be back or recommend the Lily Inn...