Tia Helita's Mexican Cuisine

I have been going to this place since they were on Richfield rd, and I'm am so disappointed now. The service is beyond horrible. I mean...the staff acted like they were ghetto teenagers on the street instead of professional staff...no wonder it was empty....I don't get to eat there often as I moved out of state but the last 2 times they messed up my order, last time they for got the 2.00 sour cream. This time was horrific. I looked to see if I had all items, thought ok, I do. Drive 20 mins back to my mi home and discovered that they forgot the stew meat in my taco dinner (there were also hard tacos in although I asked for medium). The stew meat my fave part I call up there and ...wow. the person that answers the phone says they have new cooks (still....), says she will credit me a dinner (doesn't help me now, but ok) , I tell her that it probably won't be until December before I would make it back but ok. I ask her her name and she says, I'm not telling you that!! Umm...why??? She says why would you need it?! We'll because I wanna know who I spoke to when I come in next time, you just said you were giving me a credit. She goes, ugh in December, I don't see why you need it....🚩🚩🚩🚩. Well that's common place to let people know who they are speaking with. She goes hmm it's Sara. Yeahhhh. By this time my SO is hearing this and agrees that she is most likely not giving the credit, if she was she wouldn't have an issue. I ask to speak to someone highter, she says no one is there, managers don't have a schedule (explains a lot) and what not. I say fine and just decide to get my stew meat. Wow!!! I wish I would have got more on video than I did. Pulling back in, there are no cars, not 1 customer, it's 3 hours before close. I walk back in and 7 waitresses are just sitting around. I ask again to speak to a manager and get confirmation that one is not there....I proceed to the bartender to let them know that I spoke with someone who said she was "sara" but am hesitate to believe that is her name, as she was refusing to tell me, I'm missing food etc. The suppose Sara girl comes up and starts yelling in my face. I ask to have my food remade as it is now over an hour old and cold, they refuse. The one girl tells me "I'm not going to come in here trying to get ppl in trouble ", how about doing your job??? They basically acted like a bunch of high school bullies. If one of the other waitresses wouldn't have stepped in the Sara would have attacked me. I tipped this chick 22%, probably the best tip she got that day and that's who she acts! I'll never return, and hopefully the owner actually listens. Said as it use to be an awesome place.