Villa Grande Restaurant & Pizzeria — Restaurant in Butler Township

If i could give a lower rating i would. Deciding to get take out, we decided on Villa Grande....usually a decent place to eat. I placed my order online and used a card to assure least amount of person to person contact. Web site said pickup your order at 5:25 and phone in to let them know you are there. I pulled in at 520 as to what i can only describe as a total cirus...i could use more colorful adverbs but i will keep it g rated. What transpired in the next hour and a half is still astoudning to me!...im not sure i have the words...but i will try. I called their order line to tell them i was there for my food...i got through on the 5th try and spoke with someone i could tell could really care less about me my food or being on the phone. About 6 pm i asked one of the people delivering food about my order.. By 625 i asked for a refund and they looked at me like i was from outer space. 635 i was told they "found my stuff" my food? My order? At 650.. one hour twenty five minuets later i was finally rewarded with a cold stromboli and a warm chefs salad that went in the garbage.

The real horror that transpired was that in the big rush of obviously being greedy and way overbooking what they could turn out was the handling of money....people taking cash and giving change with the same gloves on to who knows how many people....and if they dont care what they do where you can see them....imagine the condition your food was prepared!! GROSS!!

Next time ill stay home and make hot dogs and beans...save 30 bucks and alot of aggrevation... shame on you Villa Grande......

We have ordered from here a few times but NEVER AGAIN will I order again. We ordered take out through toasttab.com (which is what is listed on Google to place online orders here) and when I went to pick our order up a girl asked for my name and told me it would be just a few more minutes so I stepped aside for other customers to be waited on. After about 5 minutes (which was now 25 minutes after it was supposed to be initially ready), a guy yelled "Kimberly" so I went and took my food. We get home 30 minutes later and go to open our food and it was completely the wrong order. We got a tuna hoagie instead of a hot sausage hoagie and pieces of sausage in a container instead of lasagna. I call the restaurant and had some lady tell me they weren't accepting take out orders and seemed to not believe that I placed an online order. Needless to say, eventually a manager called me back and said he was who gave me the order and proceeded to argue with me saying he said the name "Kimberly" but with some other last name. He straight up lied to me instead of owning up to HIS mistake and apologizing for it. It blows my mind how absolutely rude he was! They have lost my business and I will be making sure my friends and family are fully aware of horribly ran that place is!...

Great place to grab some dinner after playing golf at Conley's. Overall, I thought that the food was quite good. I tried the bread sticks, clam chowder, and fettuccine Alfredo with chicken. You can also choose another protein, such as shrimp to go with your pasta.

I found the atmosphere to be relatively casual. Felt like you were eating in your Italian grandmother's little house. I appreciated that mostly everything was made from scratch. The bread was really good! So much better than Olive Garden's breadsticks. It has far more flavor and a great texture.

My fettuccine Alfredo came in quite a large portion. It was buttery, but not overwhelmingly so. It also had plenty of cheese and a decent amount of chicken with it. You can change your sauce to a pink sauce for a few extra dollars. The dish cost $12-13 without chicken, which costs an additional $3. Very reasonable prices, especially for the portions. Also tried some soup, Erich was the clam chowder. I'm not usually a fan of it, but this clam chowder was really tasty! Not too creamy and packed with fish. Definitely recommend!

If you are in the Butler area, I recommend giving this place a try for sure! Way better than Olive Garden, by far. I believe they are not doing dine in at the...