Keystone Vacuum — Local services in Butler Township

If I could give this place ZERO stars I would. I dropped off a rug doctor there approximately a month and a half ago for repair. The machine is used for a small business, at the time of drop off I was told that it would only be 1 week for repair and they would be calling soon with an estimate. I waited three weeks and then started calling one time a week to check the status, every time I called I would get the run around. I was very nice and patient the whole time until today, when I called to check the status of the repair again, I questioned him and wanted to know what part the rug doctor needs, the owner started to yell at me and told me “Okay, you know what we are not going to fix it, just come and pick it up” he then HUNG UP on me! The level of unprofessional behavior was shocking! As a business owner I don’t understand how you could treat a customer that way! STAY AWAY...

I came in to get some new bags for my Miele C3 as well as a new hand turbo brush for getting pet hair off of my carpeted stairs and upholstery. Wish I bought that brush earlier! Been very happy with my Miele.

The new owner, Evan, is super friendly and has done a lot in a short period of time to improve the shop since he acquired it. It's been cleaned out a lot, and has improved lighting, and a good selection of high quality vacuums and a central vac display.

He was taking the time to show an elderly customer the features of her new Sebo canister, how to change the bags, use the controls, etc. His heart is really in vacuums and making customers happy and it shows.

He's even got a little section of the store dedicated to some old, antique or unique vacuums - something vacuum collectors...

Update 23 Dec '21: Just had the Ricar vaccum fixed - well worth it & they had it done in a day! Fabulous service!! For the first time, we didn't buy at a department store, and it was the BEST decision we made. We were looking at Dyson products there, and the owner suggested we try an ALL AMERICAN MADE vacuum that he said customers who bought them have said they'd never guy anything else. He was right ... we bought one for a nice penny, but it was worth EVERY cent! Our carpets have never looked better, and I will NEVER buy anything BUT. In fact, if this one goes, I'll probably beg them to fix it, it's THAT good! We had a Newfoundland/Lab mix and he CONSTANTLY shed so much fur I wondered why he wasn't bare-skinned. The vacuum handled it like it was made for...