Dunkin' — Restaurant in Byron

Until today, April 2, 2025, I went to this Dunkin’s drive thru for coffee everyday. On Monday, March 31st, I ordered my usual, which wasn’t made correctly. I took it back to get it remade. Employee could not take the original order back due to cross contamination, which I understand. I was told to pull down to get my coffee remade I waited for 15 minutes at the second window , & I sat the original 2 frozen coffees on the window sill, since I was getting the 2 remade and had nowhere to sit 4 large coffees in my car. The employee told me that the health inspector was there & they were going to get points taken off for the coffee that I sat on the window sill. I said I have nowhere to put 4 coffees in my car. What am I supposed to do? Also, there aren’t any outside trash cans. I went back to this Dunkin’s today , and was asked at the speaker if I wanted my usual & I said yes. I pull around and the employee said that they weren’t going to be working there after this week. Then proceeded to ask me if I left coffee on the window sill the other day when the health inspector was there because they had points taken off, however, the health inspection report is at the drive thru window , dated March 31, 2025, with a score of 100. I told the employee, yes I sure did sit them on the window sill at the 2nd window because I have nowhere to sit 4 cups of coffee and if my coffee was made right in the first place, I wouldn’t have needed a place to sit the extra coffee. Employee then said, well I’ve heard you’re going to be banned from here but I don’t know when the ban is going to take place but I think it’s maybe next week? I said that’s fine. I don’t have to get coffee here. It’s very seldom made correctly anyway. Employee said I can make it today for you, I don’t mind, at which I replied, no thank you. No worries on me coming back here. I’ve put up with bad service from this location for too long, not to mention the attitudes of the employees there. I would not recommend anyone to use this Dunkin’s...

I recently had the pleasure of visiting Dunkin' Donuts, and I was thoroughly impressed with the exceptional experience. From the moment I walked in, I was greeted with a warm smile and prompt service. The staff were friendly, attentive, and efficient, ensuring that my order was taken and fulfilled with ease.

The food and donuts were fresh, hot, and delicious, exceeding my expectations in every way. The coffee was rich and flavorful, perfectly brewed to satisfy my morning cravings. I was also impressed with the cleanliness of the store, which reflected a high level of attention to detail and commitment to customer satisfaction.

What truly stood out, however, was the exceptional customer service. The team at Dunkin' Donuts demonstrated a genuine commitment to ensuring that every customer feels valued and appreciated. From the friendly greeting to the prompt service, every interaction was a positive one.

I would like to extend my sincerest gratitude to the team at Dunkin' Donuts for providing an outstanding experience. Their dedication to serving great food, donuts, and coffee, combined with their commitment to customer satisfaction and cleanliness, makes them a truly exceptional establishment.

Thank you to the team at Dunkin' Donuts for a wonderful experience. I highly recommend them to anyone looking for a quick, delicious, and satisfying meal or snack. 5/5 stars." Special...

I asked for a sausage, egg & cheese. But I was handed a bacon, egg & cheese. Luckily I read the ticket and asked for my correct sandwich right away. Then right after getting on the highway I find out I was handed a sausage & cheese sandwich. NO EGG!!! Yes, I hit the 1st exit and I went back. Turns out it was the store manager that had taken the order to begin with. And she had corrected the mistake. The whole time that employee making the sandwiches was just smirking at me, like she knew all along that she had send off with just a sausage sandwich after I had sent back the bacon, egg & cheese the 1st time. I had a distinct feeling that it was all done on purpose. I will NEVER return there again along as that person still works there. It's like they make a mistake and I do not only have to pay for it but also for the over priced food. You're all unbelievable. Also... just a hint. DO NOT COUNT OUT YOUR TIP JAR IN FRONT OF CUSTOMERS ON THE...