Morina's Italian Restaurant — Restaurant in Cabot

Why would I order penne noodles without sauce?

Tonight was honestly one of the worst dining experiences my family and I have ever experienced. We have ate Morinas a few times in the dining area and besides the lengthy wait time and the temperature of the rooms, we always walked away satisfied.

Do to the loss of a family member, we wanted a night in. When we got to the restaurant, we wasn’t greeted. No big deal. We drove home and once we sat down, we unpacked our food, my husbands entree was missing, mozzarella sticks nowhere to be found and all I had was my steak and a missing plate of pasta. We called the store and Autumn (acting manager) was very much trying to push the problem away saying “most people don’t want to come back to pick up forgotten items but if you want to come back, I’ll have that ready for you or next time you dine with us, we can substitute it there.” That statement right there was already very condescending and rude. What she didn’t realize was this may have just been an order that was in quote “her bad” but it was our dinner tonight. Obviously we drove back out and picked up the food, made sure there was the correct amount of containers.

We arrived home, the second time, and it wasn’t long before my husband said he was given the wrong food but said he would eat it anyway. Since my steak was cold, I couldn’t eat that but since I had my pasta, I was willing to see past that. I open the container and literally all that was in the container was boiled noodles.

I called the manager back and explained what had happened and this time, she actually apologized for the mistake. She said on the ticket, it was listed as penne noodles and i literally asked, why would I order noodles without any sauce?! I literally had no idea what to say to that. She offered a $20 in store credit but I INSISTED to have the full refund since we drove out of our way twice, my husbands food was wrong, my noodles barely got past the point of being boiled and my steak was colder than the manages attitude. Taco Bell...

This Owner is the worst. I have been here quite a few times. When they were Morinas they were great. Now its ran by a RUDE owner that lets his product come in and be frozen and not correct the problem. We ordered calamari that was so freezer burnt it was horrible. He wanted to Argue about it was not. I had to drive Across town and Show him it was. He just wanted to give our money back on the calamari, but I said just replace it, then he said it will most likely taste the same. So He does know that he is selling crap. People Pay for Quality more than Quantity. Plus the food we ordered he didn't want to replace due to the trouble I had to go tough to get back for a replacement and wanted to be rude about it. It is cheaper to go to Olive Garden then this place.

So I said just replace my wife's Shrimp Scallopini and he said sure. The reason for this is that seafood does not reheat well and tastes nasty and rubbery afterwards. When I asked for my money back for calamari he refused to give me my 7.95 back. He told me that my wife's food was double then the calamari and would not do it. I have heard that the customer is always right but I don't always believe that. But this reason when it is not right from you then yes I am right. I ordered the works that's their main dish so its hard to mess that up. My Kids ordered Cheese Ravioli and my Children even hated it. Burnt cheese and just not appealing. We eat with our Eyes first then our Mouths. I will NEVER go back to this HORRIBLE place. So BEWARE he is rude and he thinks its the best. This is not Italian...

Tonight was a chill and stay home kind of night, but my buddy showed up, rang my door bell, and when I answered the door, he said "it's Italian Time"! I was like, "you didn't tell me you were coming, but I'm open to getting out".

We arrive to the Morina's, and we're seated right away. The restaurant was clean, open, and semi full with the aroma if deliciousness lingering in the air. At first, we were given a booth with the spacing for those from 1920s would fit (tiny) and I said, "we need a booth that'll fit 2018 American size adults please". Once comfortable, we were relaxed, hungry, and ready to enjoy a meal.

Food was ordered, all looked perfect, and we were ready to explore the always made to order meal we requested. I Chowed down as if Garfield's soul took over my body and behooved my plate of lasagna. Frank Sinatra was playing in the background as did music from Phantom of the Opera.

All in all, we enjoyed our meal, the scenery, and the families that surrounded us seemed to be just as happy as we were. The only one I felt sorry for was the lady who's meatball rolled off of her spaghetti all covered in cheese and landed on the floor. We laughed so hard and started singing the song, "On Top of Spaghetti", and she plainly ignored us knowing she was screaming inside, because that was a HUGE meatball that rolled down the front of her shirt like a hot wheels on a child's toy track landing in the shadows of the Booth's edge trying to escape the packing of her To-go box.

Thank you for tonight's meal, Morina's Italian Restaurant,...