Legacy Jewelers — Local services in Cabot

If I could rate 0 stars I would. Absolutely will not do business with them again. Long story short. I dropped off several pieces to sell and a few pieces to make jewelry out of. Some diamonds, emeralds and sapphires to put into rings. It took me just under 3 years to physically go in and tell them to give me my jewelry. or what was left anyway. Kathy originally said she would call me with a quote before she started any project. Just as an example, I called 19 times in roughly 9 months. I left very calm very polite messages with multiple people but Kathy was never available. Her daughter would take a message. No call. Her granddaughter would take a message. No call. Another gentleman would take a message. No call. Which Kathy is who took my jewelry and helped me decide on what rings to pick and design. About a year into it I finally get ONE call. A vague answer of “oh we are reworking the display and I haven’t sold anything yet or made anything yet but Christmas we should be able to sell some.” Six months later. I call a couple times to check in. Can’t get anyone to call me back or let me wait to talk to Cathy. Leaving several messages. Six months later I finally get Kathy on the phone. She said she’d send me a picture of what she had, that she had a couple rings made. Never sent it or contacted me. I called between 1-3 times a month. Of those calls I usually left one voicemail a month. And if someone answered and she was “busy” or “not available” I’d call a second time at a later time. Roughly another 7 months go by with no freaking contact. I get met with very rude answers at this point. Then come to find out she just didn’t work for 6 months. Finally a few more months go by and im casually leaving very calm messages with my phone name and ticket number practically begging to get a call back on the status of my jewelry. Considering some of them were hand-me downs from my mom and grandma. not getting any answers anymore. I finally call on my work phone and they pick up. I told the very rude granddaughter I’d be there to pick up my jewelry. I go in with my husband and she’s sold pieces she wasn’t supposed to sell and the sapphire bracelet is just f gone.. I got the money from the pieces she sold. But no rings were ever made. And I’m still trying to figure out what to do about my sapphires. They were precious hand down from my grandmother. Her excuse was “well if I gave you an answer it would be a lie”. She said I’m sorry it’s a small shop. I said if you couldn’t handle the business you do have then you shouldn’t take on more business so you aren’t leaving clients out to dry. That’s not professional. We own a business ourselves so we get it. But they don’t know how to run the business. They are thieves and will give you the run around for anything. I spoke to other people in town and many others have came to me explaining they also had a bad run around with them on their jewelry. Do not trust them. Go...

Not happy!! We gave 5 watches to Legacy for battery replacements and 4 were available the same day. That is why I gave the 2 stars. One of my Fossil watches was a bit more difficult for the staff to replace the battery and when we picked up the 4 watches they said they needed more time with the 5th watch and my need to contact Fossil for instructions. I should have taken the watch back then. 3 weeks later, still no phone calls or updates so I decided to stop by the store. I was given the excuse that she was sick and on a medication that "made me feel loopy" and the she would get it done tomorrow. The next day came and went and no call. I went back in the following Thursday and demanded my watch back. They said it was in pieces and they would need time to get it back together. I gave them a day to do it. Friday it was ready but they lost a hand in the watch that indicates the day of the week and said they've ordered one with Fossil and it would be delivered to the store in a couple of weeks. They actually had the nerve to try to charge me for the battery replacement even though they damaged my watch. I was not happy and I was told it would be no charge and to leave the store. So 2 weeks later and still no call (I wasn't expecting one) and a damaged watch is all I got. If you have a simple watch for battery replacement, then they are inexpensive and quick. If you have something more complicated, stay away. Poor customer service, inability to follow through, not trustworthy. I (along with family and friends) will not be using...

AMAZING WORK!! My beautiful platinum bridal set was severely damaged, and broken into multiple pieces. I was unsure if repair was even possible, but after hearing great things about Legacy Jewelers I stopped by to talk with someone. Immediately upon walking in the store I was greeted with a warm welcome and from that moment forward they were able to do absolutely everything I wanted done, exactly how I wanted it. When I picked up my rings after repair I was overcome with emotion. They were more beautiful than the day my husband proposed. I cannot explain how easy and convenient the entire process was. I left my rings with them for repair, and didn’t have to give it a second thought until pick up day. I was shocked when my total was MUCH less than I had imagined it would be, which made the experience even more exceptional! I will be taking all of my jewelry to Legacy from this point forward and urge you to stop by and...