Jimmy John's — Restaurant in Cadillac

I placed an order online and had an issue. I called the local Cadillac store to see what could be done. The employee who answered was combative from the start. Something went wrong during the ordering process and the order hadn't gone through correctly. They chose not to correct the subs which was fine they weren't ordered correctly. I wasn't rude, I didn't swear or yell. I work customer service and just accepted it. My Daughter who had one of the incorrect subs left a review about the ordering issue. The next day someone from Jimmy John's in Cadillac messaged me from their personal number. Addressing me as my daughter. They rudely stated the order issue was her fault. This employee said she was lying and demanded that she remove the review immediately, or they were contacting Google!? Someone personally pulled my number from the order and personally messaged me. (Kind of creepy) They addressed me by my Daughters name, as she left the review. When I told them they were trying to message my Daughter they replied not to use my child's number when placing an order!? They also stated I was trying to ruin their business and my issue was a corporate issue not their issue. Because the order details had not gone through correctly it wasn't on their end. It was first my fault then corporates fault. The entire ordeal was unsettling. This person has access to my personal information. The poor customer service not offering to fix the sub regardless of fault was one thing. Taking a customers number from the system and demanding they remove a review made by someone else is uninformed and extremely unprofessional. Had they not contacted me I would have been a future customer and kept my mouth shut. Now I will not be ordering from this branch again. Not due to the order being different then what I ordered. Things happen. The appalling, rude and creepy message I received today sealed the deal. I will not be bullied out of leaving a review. This person continued to message me after they were told to stop and leave me alone. I had to threaten them with the police. I would be leary as a future customer to order from this business. Based on employee access to sensitive customer personal...

If I could leave a zero star i would. We ordered on sub with no tomato and one plain they came with everything. We called to sort it out and whoever picked up the phone was quite rude. I recommend on spending your money elsewhere. Now we have a sandwich one of us can't even eat. Thanks Jimmy johns. Upon further notice the sandwiches did not come through to the store correct. We modified the sandwiches on the website and Jimmy John's says they did not come through modified. Rather than being rude they should have explained that initially. As I still stand by the fact the the customer service was unacceptable. I specifically marked do not contact on this review. They took my mothers number from the order and messaged her telling us to remove this review. Which I will not be doing. Whereas if they were kind when explaining the malfunction i would remove the review however they were very rude when we contacted them yesterday and were even ruder when they contacted us today. Not trying to run your buisness down for "my own mistake" as you say however for the absolutely atrocious customer service we were given. Hows this for a deceitful review now Jimmy johns? Let's make it clear in the review right now for everyone to see. Dont contact us again, we have no interest in talking to your rude employees or buying anything from this location...

Well my boyfriend had a interview with Cadillac Jimmy John's at 10am this morning well we got told to come back around 2pm so we do then get told to come back after 2pm well my boyfriend told them that this is a waste of time well I went in there and I told them no matter how busy you guys are you can take time out to interview someone if your wanting someone so badly well they didn't want to hear the truth and told me to get out so don't go to Jimmy John's for a job bc they will give you the run around......... and if someone contacts me about this review I will not take it down bc you guys need to do a better job bc I read a lot of bad reviews it's...