Dunkin' — Restaurant in Caldwell

Second time in two weeks that I was overcharged. Ordered only one item: an extra large coffee, and was charged for a donut as well. The first time I chalked it up to a mistake, but when it happened a second time only 2 weeks later, I have a hard time believing this is accidental. Both times when I brought it to their attention after swiping my card and seeing the extra $1.50 charge, cashier was rude and unapologetic and made it seem like I was at fault for holding up the line. Rather than give me back the difference, she said I’ll give you a donut next time. I said no thank you, I don’t want a donut, I’d like the amount I was overcharged to be returned. She seemed irritated and annoyed. As convenient as this location is for me, as a matter of principle I will not be returning....

If I can give negative stars I would but I at least want to give 1 star for the staff that works there. They are very sweet and makes my day every time I go there. But last time when I went there the my order was totally wrong. I am vegan so I asked for oat milk in the coffee but they added regular milk. I asked to speak to the manager and they said the manager is not here. I went 3 days later asking for manager not there, the manager is never there. If he is not going to be there then how does he expect to have his worker do the same. As I said earlier the staff that works there is very nice and sweet but I have never in my life seen such a...

This is pretty much your average run of the mill Dunkin. It's very convenient that they have the walk up window though, although a few times my order never got to the window and I had to go inside. The staff seem to be pretty good at this location as well. The parking lot is convenient as it wraps around the building so there's a direct flow of traffic. There are two doorways, and the inside is nice with a high ceiling and big windows surrounding the store. Those damn hash browns seem to always get slightly burnt, but not a...